Patient Access Navigator – Scheduling & Eligibility

Southwest Care Center; Santa Fe (NM); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Full benefits package

Paid time off

Professional development

340B prescription access

Job summary

Southwest Care Center is seeking a full-time in-office front desk coordinator in SantaFe, NM. You will perform pre-registration, financial determination, appointment scheduling, and front office coordination to support the clinical team.

As a liaison among clinicians, staff, agencies, and patients, you will ensure smooth workflow, accurate patient demographics in the EHR, and verification of insurance eligibility. A patient-focused, professional approach is essential.

Qualifications

• Provide direct and indirect customer support to the clinical team, including pre-registration, financial determination, appointment scheduling, and coordination of front office functions.
• Serve as liaison between clinical teams, other staff, agencies, and patients, ensuring appropriate workflow and communication.
• Maintain accurate patient demographics and insurance information in electronic scheduling software and EHR systems.
• Verify insurance eligibility for each patient visit.

Responsibilities

• Provide direct and indirect customer support to the clinical team, including pre-registration, financial determination, appointment scheduling, and coordination of front office functions.
• Serve as liaison between clinical teams, other staff, agencies, and patients, ensuring appropriate workflow and communication.
• Maintain accurate patient demographics and insurance information in electronic scheduling software and EHR systems.
• Verify insurance eligibility for each patient visit.
• Answer and manage calls from the telephone system, transfer calls to appropriate staff members or departments, and promptly retrieve and reply to voicemail messages.
• Demonstrate a positive, patient-focused, and professional manner at all times, upholding the scheduling protocol and promoting patient access.

Job description

Southwest Care Center is seeking a full-time in-office front desk coordinator in SantaFe, NM. You will perform pre-registration, financial determination, appointment scheduling, and front office coordination to support the clinical team.

As a liaison among clinicians, staff, agencies, and patients, you will ensure smooth workflow, accurate patient demographics in the EHR, and verification of insurance eligibility. A patient-focused, professional approach is essential.