Patient Access Navigator - Scheduling (Days) (Part-Time)

Tanner Health; Carrollton (GA); On-site; USD 25,000 - 33,000; Part time

Job summary

Tanner Health in Carrollton, GA is seeking a Part-Time Patient Access Navigator – Scheduling (Days) to coordinate scheduling requests and verify requirements, ensuring accurate appointment placement and a positive patient experience. You will follow established workflows, support patient access operations, and communicate professionally with patients and clinical staff.

24 hours per week, weekend shifts included. Shift: 1st/Days; Sat 8a-12p, Sun 1p-5p and 9:30a-6p, 2 days a week.

Qualifications

• Education requirement: High School Diploma or GED.
• Experience requirement: Six months of related experience.
• Strong communication and customer service skills.
• Ability to multitask and manage priorities in a fast-paced environment.

Responsibilities

• Coordinate scheduling requests and ensure accurate appointment placement.
• Validate scheduling requirements and patient readiness.
• Follow workflows and system guidance to support access to care.
• Communicate professionally with patients, provider offices, and clinical staff.

Skills

Customer service

Time management

Communication

Multitasking

Problem-solving

Adaptability

Education

High School Diploma or GED

Job description

Patient Access Navigator - Scheduling (Days) (Part-Time)

#26-1002

Job Description

A Patient Access Navigator I supports patient access activities by coordinating scheduling requests, validating scheduling requirements, and assisting patients in navigating access to care. Follows established workflows, scheduling protocols, and system guidance to ensure accurate appointment placement, patient readiness, and a positive patient experience. Demonstrates accountability for completing assigned work accurately and timely while supporting efficient access to care and successful appointment outcomes.

Qualifications

Education:High School Diploma or GED

Experience:Six months of related experience

Knowledge, Skills and Abilities:

• Escalation & Support: Demonstrates accountability in supporting team workflows and departmental operations by actively contributing to shared workloads, assisting with coverage needs, and maintaining flexibility to meet changing patient access demands and performance expectations.
• Demonstrated effective organizational and time management skills in a high-volume, fast-paced work environment
• Ability to follow structured standard workflows, protocols, and system guidance with consistency and accuracy
• Effective verbal and written communication skills, with the ability to engage professionally with patients, provider offices, and clinical staff to include advanced level practitioners and physicians. Further, demonstrates professionalism and the ability to collaborate effectively with peers, leadership, and internal hospital team members
• Ability to multitask and manage competing priorities across calls, workqueues, and digital workflows
• Strong customer service skills with the ability to actively listen, show empathy, and respond appropriately to patient needs
• Basic problem-solving skills with the ability to recognize issues and elevate appropriately
• Demonstrates adaptability to new systems, workflows, and process changes with the ability to maintain composure and productivity in a structured, performance-driven environment

Licenses & Certifications

• NONE REQUIRED

Location

Tanner Employment Center Sys-S0020

Remote Position

No, not a remote employee

Shift

1st/Days

Shift Description

Part time 24 hours per week/Sat 8a-12p Sun 1p-5p and 9:30a-6p 2 days a week

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