Patient Access Navigator: Registration & Insurance Expert

St. Francis-Emory Healthcare; Columbus (GA); On-site; USD 21,000 - 29,000; Full time

Job summary

St. Francis-Emory Healthcare in Columbus, GA is seeking a Patient Access Registrar to coordinate patient registration, insurance verification, and financial clearance in a fast-paced acute care setting.

The role requires collecting patient information, verifying eligibility, securing pre-certifications, and collecting payments while delivering exceptional customer service to patients and families.

Qualifications

• High School Diploma or equivalent required or demonstrated ability to perform essential functions.
• 1+ years in healthcare registration, scheduling, or patient access preferred.
• Prior experience with medical terminology and insurance verification preferred.

Responsibilities

• Register patients for inpatient, outpatient, and emergency services with accurate demographic and financial data.
• Verify insurance eligibility, benefits, and authorization requirements for scheduled services.
• Explain financial obligations (co-pays, deductibles) and payment options to patients.
• Collect and document payments, issue receipts, and balance cash drawers daily.
• Communicate with clinical staff, physician offices, and ancillary departments to facilitate admissions and appointments.
• Distribute and explain forms and educational materials to patients and families.
• Respond to inquiries regarding registration, insurance, and billing; maintain HIPAA confidentiality.
• Document patient interactions and update electronic medical records as required.
• Assist with rescheduling and managing patient appointments as needed.

Skills

Communication

Customer service

Data entry accuracy

Insurance verification

Medical terminology

Multitasking

EMR systems

Microsoft Office

Professional demeanor

Education

High School Diploma or Equivalent

Tools

EMR systems

Microsoft Office

Job description

St. Francis-Emory Healthcare in Columbus, GA is seeking a Patient Access Registrar to coordinate patient registration, insurance verification, and financial clearance in a fast-paced acute care setting.

The role requires collecting patient information, verifying eligibility, securing pre-certifications, and collecting payments while delivering exceptional customer service to patients and families.