Patient Access Representative

ScionHealth; Columbus, Northern (GA, KY); Hybrid; USD 22,000 - 29,000; Full time

Job summary

St. Francis-Emory Healthcare in Columbus, GA seeks a Patient Access Registrar to coordinate patient registration, insurance verification, and financial clearance.

You will collect patient information, verify eligibility, secure pre-certifications, and collect payments while delivering exceptional customer service in an acute care setting. Responsibilities include verifying insurance, explaining financial obligations, and maintaining accurate EMR documentation.

Qualifications

• High School Diploma or equivalent required; completion preferred.
• 1+ year in healthcare registration, scheduling, or patient access (preferred).
• Knowledge of insurance verification and medical terminology preferred.
• Excellent communication and customer service skills required.
• Proficiency with Microsoft Office and electronic medical records systems desired.

Responsibilities

• Register patients for inpatient, outpatient, and emergency services with accurate demographics.
• Verify insurance eligibility, benefits, and authorization requirements.
• Explain financial obligations (co-pays, deductibles) and payment options to patients.
• Collect payments, issue receipts, and balance cash drawers daily.
• Coordinate with clinical staff and offices to facilitate admissions and appointments.
• Distribute and explain forms and educational materials to patients and families.
• Respond to patient inquiries about registration, insurance, and billing.
• Maintain HIPAA compliance and confidentiality of patient information.
• Document patient interactions and update EMR as required.
• Support rescheduling and management of patient appointments.

Skills

Customer Service

Data Entry

Insurance Verif

EMR Systems

MS Office

Education

High School Diploma

Tools

EMR software

Job description

Description

Join St. Francis-Emory Healthcare, a 376-bed community-connected hospital in Columbus, GA, that blends cutting-edge care with hometown purpose. As part of the ScionHealth network, St. Francis has been recognized and awarded multiple high-performing honors by U.S. News & World Report, and received multiple disease-specific certifications from the Joint Commission, and was a rated Top Large Hospital in Georgia. St. Francis also delivers advanced heart, orthopedic, and women's care services. At St. Francis, you will experience a culture of excellence where your work directly shapes the health of our community.

Job Summary

The Patient Access Registrar is responsible for coordinating patient registration, insurance verification, and financial clearance processes to ensure accurate and timely patient access to services. This role involves collecting patient information, verifying insurance eligibility, securing pre-certifications, and collecting payments while maintaining exceptional customer service standards in an acute care hospital setting.

Essential Functions

• Register patients for inpatient, outpatient, and emergency services, ensuring the accuracy of demographic and financial information.
• Verify insurance eligibility, benefits, and authorization requirements for scheduled services.
• Provide patients with information on financial obligations, including co-pays, deductibles, and payment options.
• Collect and document payments, issue receipts, and balance cash drawers daily.
• Communicate with clinical staff, physician offices, and ancillary departments to facilitate patient admissions and appointments.
• Distribute and explain forms, documents, and educational materials to patients and family members.
• Respond to patient inquiries regarding registration, insurance, and billing processes.
• Maintain patient confidentiality and comply with HIPAA guidelines in handling patient information.
• Document all patient interactions and update electronic medical records as required.
• Assist with rescheduling and managing patient appointments as needed.

Knowledge/Skills/Abilities/Expectations

• Excellent communication and customer service skills.
• Strong attention to detail and accuracy in data entry.
• Basic knowledge of insurance verification and medical terminology.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in Microsoft Office and electronic medical record systems.
• Ability to maintain a professional demeanor under stressful situations.

Qualifications

Education

• High School Diploma or Equivalent including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role (Preferred).

Licenses/Certifications

• None required

Experience

• 1+ years in a healthcare registration, scheduling, or patient access setting (Preferred)
• Prior Experience with medical terminology and insurance verification (Preferred)