Patient Access Navigator II: Streamline Care Access

COOPER PEDIATRICS; Cherry Hill Township (NJ); On-site; USD 40,000 - 65,000; Full time

Job summary

Cooper University Health Care seeks a Patient Navigator to provide centralized patient access to physician and radiology services across disciplines within Cooper's provider network.

Ideal candidates will have 2+ years in customer service or scheduling in a healthcare setting, familiarity with EPIC, IDX, Excel and Outlook, and strong communication skills for multi-disciplinary coordination.

Qualifications

• 2+ years of direct experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
• 1-2 years' preferred experience with Acombina, including troubleshooting and testing; strong technical proficiency including EPIC, Outlook, IDX, Excel and Word.
• Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.

Responsibilities

• Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access across Cooper's provider network.
• Provides support to the Access Center management team related to escalations, patient complaints, new hire onboarding and training/cross-training.
• Provides technical and operational support in the design, development, delivery and evaluation of systems and training programs in the Patient Access Center.
• Supports the Learning and Quality function for both training and quality monitoring across the Patient Access Center and reviewing individual or team audit reports to identify training needs.
• Functions as a subject matter expert and is expected to provide high-quality customer service in accordance with Cooper University Hospital and departmental policies and procedures.

Skills

Customer service

Contact center

Scheduling

EPIC

IDX

Excel

Word

Outlook

Medical terminology

Insurance verification

Registration

Education

High School diploma

Tools

EPIC

IDX

Excel

Word

Outlook

Job description

Cooper University Health Care seeks a Patient Navigator to provide centralized patient access to physician and radiology services across disciplines within Cooper's provider network.

Ideal candidates will have 2+ years in customer service or scheduling in a healthcare setting, familiarity with EPIC, IDX, Excel and Outlook, and strong communication skills for multi-disciplinary coordination.