PATIENT ACCESS NAVIGATOR I

Cooper University Health Care; Camden (NJ); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Retirement benefits

Job summary

Cooper University Health Care in South Jersey seeks Patient Access Center staff to provide centralized access to physician and radiology services across multiple specialties. You will thrive in a fast-paced environment, multitask effectively, and deliver an exceptional patient experience with professional communication and teamwork.

Ideal candidates have experience in customer service or scheduling, strong written and verbal skills, and a willingness to learn EHPIC/EPIC systems and hospital

Qualifications

• Experience in a Customer Service, Contact Center or scheduling environment.
• Knowledge of central scheduling, medical terminology, insurance verification, registration or hospital/physician office is a plus.

Responsibilities

• Provide centralized access to physician and radiology services across disciplines.
• Deliver excellent customer experience by facilitating access to Cooper’s provider network.
• Handle inquiries with effective communication and professional demeanor.

Skills

Customer service

Communication

Multi-tasking

Team player

Time management

Adaptability

Problem solving

Excel

EPIC knowledge

Education

High School diploma

Tools

EPIC

Job description

About Us

At Cooper University Health Care, our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program.

Benefits include:

• health
• dental
• vision
• life
• disability
• retirement

We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

• Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
• Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
• Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.

Experience Required

Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.

Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.

Education Requirements

High School diploma or equivalent required.

Special Requirements

• Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access throughout the Cooper landscape.
• Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.
• Team player with a genuine interest in resolving customer issues.
• Must enjoy interacting and working collaboratively in a team environment.
• Ability to analyze issues and quickly identify the best resolution for the situation, solid decision-making skills.
• Must demonstrate adaptability and flexibility while working within a fast-paced, ever-changing environment. Ability to learn new things quickly.
• Must have excellent time management and organizational skills.
• Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.
• Knowledge of EPIC systems a plus.
• Must be able to work varied hours/shifts as business needs change and evolve.
• Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.
• Bilingual skills are a plus.