Patient Access Navigator II: Elevate Patient Journeys

Cooper University Health Care; Cherry Hill Township (NJ); On-site; USD 29,000 - 45,000; Full time

Job summary

Cooper University Health Care in Cherry Hill, NJ is seeking a Patient Navigator to provide a single access point to physician and radiology services across disciplines within the Access Center. You will facilitate patient access throughout Cooper’s provider network and support escalations and onboarding.

The role requires strong communication, multitasking, and a professional demeanor, with 2+ years in customer service or scheduling in healthcare.

Qualifications

• 2+ years of direct experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
• 1-2 years’ preferred experience with Acombina, including troubleshooting and testing; strong technical proficiency including EPIC, Outlook, IDX, Excel and Word.
• Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.

Responsibilities

• Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.
• Provides support to the Access Center management team related to escalations, patient complaints, new hire onboarding and training/cross-training.
• Responsible for providing technical and operational support in the design, development, delivery and evaluation of systems and training programs in the Patient Access Center.
• Supports the Learning and Quality function for both training and quality monitoring across the Patient Access Center and reviewing individual or team audit reports to identify training needs.
• This position functions as a subject matter expert and is expected to provide high-quality customer service in accordance with Cooper University Hospital and departmental policies and procedures.

Skills

Customer service

Scheduling

Communication

Time management

Leadership

Education

High School diploma

Tools

EPIC

Outlook

IDX

Excel

Word

Job description

Cooper University Health Care in Cherry Hill, NJ is seeking a Patient Navigator to provide a single access point to physician and radiology services across disciplines within the Access Center. You will facilitate patient access throughout Cooper’s provider network and support escalations and onboarding.

The role requires strong communication, multitasking, and a professional demeanor, with 2+ years in customer service or scheduling in healthcare.