Patient Access Navigator II

Cooper University Health Care; Cape May Court House (NJ); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental

Vision

Life

Disability

Retirement

Job summary

Cooper University Health Care in New Jersey seeks a Patient Navigator to provide centralized access to physician and radiology services across disciplines. You will support escalations, onboarding, and training while delivering excellent patient experiences within Cooper’s provider network.

The role requires 1-2 years’ experience with Acombina and solid proficiency in EPIC, Outlook, IDX, Excel and Word, with a High School diploma as education baseline. Flexible hours may be needed.

Qualifications

• 1-2 years’ experience with Acombina, including troubleshooting and testing.
• Strong technical proficiency with EPIC, Outlook, IDX, Excel and Word.
• Experience in central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.

Responsibilities

• Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.
• Provides support to the Access Center management team related to escalations, patient complaints, new hire onboarding, and training/cross-training initiatives.
• Thrive in a fast-paced environment, multi-task, be technically savvy, service oriented, and communicate effectively.

Skills

Acombina

EPIC proficiency

Outlook proficiency

IDX knowledge

Excel

Word

Education

High School diploma

Tools

EPIC

Outlook

IDX

Excel

Word

Job description

About Us

At Cooper University Health Care,our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.

Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.

Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.

Provides support to the Access Center management team related to escalations, patient complaints, new hire onboarding, and training/cross-training initiatives

Experience Required

1-2 years’ preferred experience with Acombina, including troubleshooting and testing; strong technical proficiency including EPIC, Outlook, IDX, Excel and Word.

Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.

Education Requirements

High School diploma or equivalent required

Special Requirements

Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access throughout the Cooper landscape.

Excellent escalation skills in handling customer complaints independently and assist co-workers with patient escalations; ability to support both quality and training programs.

Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

Team player with a genuine interest in resolving customer issues. Must enjoy interacting and working collaboratively in a team environment.

Proven ability to successfully handle more than the required number of physician specialties of a fully functional Navigator 1.

Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.

Ability to analyze issues and quickly identify the best resolution for the situation; solid decision-making skills.

Must demonstrate adaptability and flexibility while working within a fast-paced, ever changing environment. Ability to learn new things quickly.

Must have excellent time management, leadership aptitude, and organizational skills.

Must be a motivated, decisive, self-starter and problem solver.

Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.

Knowledge of EPIC systems a plus.

Must be able to work varied hours/shifts as business needs change and evolve.

Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.

Bilingual skills are a plus.

Salary Min ($)

USD $21.00

Salary Max ($)

USD $33.00