PATIENT ACCESS NAVIGATOR II

COOPER PEDIATRICS; Camden (NJ); On-site; USD 22,000 - 30,000; Full time

Job summary

Cooper University Health Care in Camden, NJ seeks a Patient Navigator to provide centralized access to physician and radiology services across disciplines. You will thrive in a fast-paced environment, multitask effectively, and deliver a professional, service-oriented experience.

The role emphasizes patient access across Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, and more.

Qualifications

• 1–2 years in Customer Service, Contact Center or scheduling, healthcare experience preferred.
• Experience with central scheduling, medical terminology, insurance verification, or hospital/physician office.
• High School diploma or equivalent.

Responsibilities

• Provide a centralized point of patient access to physician and radiology services.
• Coordinate scheduling, registrations, and referrals across disciplines.
• Deliver excellent customer experience and escalate issues as needed.

Skills

Customer service

Multitasking

Communication

Team player

Time management

Technical savvy

Bilingual

Education

High School diploma or equivalent

Tools

EPIC systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

About us

About Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals – its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital in Camden.

Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years.

More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.

Visit CooperHealth.org to learn more.

Short Description

Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management. Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively, and consistently display a professional demeanor.

Experience Required

• 1 – 2 years of direct experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
• Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.

Education Requirements

• High School diploma or equivalent required.

Special Requirements

• Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access throughout the Cooper landscape.
• Excellent escalation skills in handling customer complaints independently; ability to support both quality and training programs.
• Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Team player with a genuine interest in resolving customer issues. Must enjoy interacting and working collaboratively in a team environment.
• Proven ability to successfully handle more than the required number of physician specialties of a fully functional Navigator 1.
• Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.
• Ability to analyze issues and quickly identify the best resolution for the situation; solid decision-making skills.
• Must demonstrate adaptability and flexibility while working within a fast-paced, ever changing environment. Ability to learn new things quickly.
• Must have excellent time management and organizational skills.
• Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.
• Knowledge of EPIC systems a plus.
• Must be able to work varied hours/shifts as business needs change and evolve.
• Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.
• Bilingual skills are a plus.