Patient Access Navigator II

Cooper University Health Care; Cherry Hill Township (NJ); On-site; USD 29,000 - 45,000; Full time

Job summary

Cooper University Health Care is seeking a Patient Navigator for the Access Center in New Jersey. You will provide a centralized point of access to physicians and radiology services across disciplines, supporting escalations, onboarding, and training while delivering exceptional patient experiences.

The role requires 2+ years in healthcare-related customer service or scheduling, proficiency with EPIC/Outlook/Excel, and strong communication.

Qualifications

• 2+ years of direct experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
• Bilingual skills are a plus.
• High School diploma or equivalent required.

Responsibilities

• Act as a centralized access point across Cooper’s provider network.
• Support Access Center management with escalations and onboarding.
• Design, deliver and evaluate training programs in the Patient Access Center.
• Provide high‑quality customer service following Cooper's policies.
• Collaborate with team to resolve patient issues.

Skills

Customer service

Communication

Teamwork

Education

High School diploma

Tools

EPIC

Outlook

IDX

Excel

Word

Job description

About Us

About Cooper University Health Care

Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals – its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children’s Regional Hospital in Camden.

Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years.

More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.

Visit CooperHealth.orgto learn more.

Short Description

Patient Navigators providea single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.

Patient Navigators thrive on working in a fast paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.

Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.

Provides support to the Access Center management team related to escalations, patient

complaints, new hire onboarding and training/cross-training.

Responsible for providing technical and operational support in the design, development,

delivery and evaluation of systems and training programs in the Patient Access Center.

Supports the Learning and Quality function for both training and quality monitoring across

the Patient Access Center and reviewing individual or team audit reports to identify training

needs.

This position functions as a subject matter expert and is expected to provide high-quality customer service in accordance with Cooper University Hospital and departmental policies and procedures.

Experience Required

2+ years of direct experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.

1-2 years’ preferred experience with Acombina, including troubleshooting and testing; strong technical proficiency including EPIC, Outlook, IDX, Excel and Word.

Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.

Education Requirements

High School diploma or equivalent required

Special Requirements

Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access throughout the Cooper landscape.

Excellent escalation skills in handling customer complaints independently and assist co-workers with patient escalations; ability to support both quality and training programs.

Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.

Team player with a genuine interest in resolving customer issues. Must enjoy interacting and working collaboratively in a team environment.

Proven ability to successfully handle more than the required number of physician specialties of a fully functional Navigator 1.

Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.

Ability to analyze issues and quickly identify the best resolution for the situation; solid decision‑making skills.

Must demonstrate adaptability and flexibility while working within a fast‑paced, ever changing environment. Ability to learn new things quickly.

Must have excellent time management, leadership aptitude, and organizational skills.

Must be a motivated, decisive, self‑starter and problem solver.

Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.

Knowledge of EPIC systems a plus.

Must be able to work varied hours/shifts as business needs change and evolve.

Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.

Bilingual skills are a plus.

Salary Min ($)

USD $21.00

Salary Max ($)

USD $33.00