PATIENT ACCESS NAVIGATOR I

COOPER PEDIATRICS; Camden (NJ); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision benefits

Retirement plan

Job summary

Cooper University Health Care in New Jersey is seeking Patient Navigators to provide a single point of access to physician and radiology services across multiple disciplines within a fast-paced environment.

You will excel at multitasking, communication, and service orientation as you support patients, families and clinicians, while maintaining performance metrics and collaborating with teammates in a dynamic healthcare setting.

Qualifications

• Minimum experience in a Customer Service, Contact Center or scheduling environment, preferably in healthcare.
• Experience in central scheduling, medical terminology, insurance verification, registration, or hospital/physician office is preferred.
• High School diploma or equivalent required.

Responsibilities

• Provide a centralized point of patient access to physician and radiology services across disciplines.
• Deliver an exceptional experience to patients, customers and physicians accessing Cooper's Access Center.
• Maintain ability to meet performance metrics and collaborate in a team environment.

Skills

Customer Service

Communication

Teamwork

Time Management

Technical Proficiency

EPIC knowledge

Bilingual

Education

High School diploma or equivalent

Tools

EPIC systems

Job description

About us

AtCooper University Health Care,our commitment to providing extraordinary health care begins with our team. Our extraordinary professionals are continuously discovering clinical innovations and enhanced access to the most up-to-date facilities, equipment, technologies and research protocols. We have a commitment to our employees to provide competitive rates and compensation programs. Cooper offers full and part-time employees a comprehensive benefits program, including health, dental, vision, life, disability, and retirement. We also provide attractive working conditions and opportunities for career growth through professional development.

Discover why Cooper University Health Care is the employer of choice in South Jersey.

Short Description

• Patient Navigators provide a single and centralized point of patient access to physician and radiology services across disciplines. This includes Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management
• Patient Navigators thrive on working in a fast-paced environment, have a strong ability to multi-task, are technically savvy, service oriented, communicate effectively and consistently display a professional demeanor.
• Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper’s provider network.

Experience Required

Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.

Experience in or knowledge of any of the following is preferred: central scheduling, medical terminology, insurance verification, registration, or hospital/physician office.

Education Requirements

High School diploma or equivalent required.

Special Requirements

• Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper’s business goals related to patient access throughout the Cooper landscape.
• Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.
• Team player with a genuine interest in resolving customer issues.
• Must enjoy interacting and working collaboratively in a team environment.
• Ability to analyze issues and quickly identify the best resolution for the situation, solid decision-making skills.
• Must demonstrate adaptability and flexibility while working within a fast-paced, ever-changing environment. Ability to learn new things quickly.
• Must have excellent time management and organizational skills.
• Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.
• Knowledge of EPIC systems a plus.
• Must be able to work varied hours/shifts as business needs change and evolve.
• Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.
• Bilingual skills are a plus.