PATIENT ACCESS SERVICE SPECIALIST I

COOPER PEDIATRICS; Camden (NJ); On-site; USD 23,000 - 30,000; Full time

Job summary

Cooper University Health Care in Camden, NJ is seeking a patient scheduling professional focused on delivering quality access to services. The role emphasizes accurate scheduling, courteous telephone etiquette and exceptional customer service in support of Cooper's mission.

Candidates should understand medical terminology, medical insurance and billing requirements, and be proficient with computer systems. The position requires organization, independence and a commitment to upholding Cooper's

Qualifications

• 2 years of appointment scheduling, insurance verification or registration experience in a hospital or physician office.
• Proficiency in Flow cast registration, pre-certifications, authorizations, referrals.
• Excellent customer service skills with strong interpersonal skills and phone etiquette are required.

Responsibilities

• Facilitate patient access and scheduling in a high-volume setting.
• Maintain professional communication with patients and staff by phone and in person.
• Demonstrate knowledge of medical terminology and billing requirements.

Skills

Appointment scheduling

Insurance verification

Registration

Customer service

Medical terminology

Communication skills

Education

High School Diploma or Equivalent

Tools

Flow cast registration

Pre-certifications

Authorizations

Referrals

Job description

About us

About Cooper University Health Care

Cooper University Health Care is a leading academic health system affiliated with Cooper Medical School of Rowan University. Cooper, headquartered in Camden, New Jersey, has revenues of more than $3 billion and an A+ credit rating from both S&P and Fitch Ratings.

Cooper has nearly 14,000 team members, including more than 2,200 nurses, more than 1,200 employed physicians representing 95 specialties and subspecialties, and more than 700 advanced practice providers.

Cooper operates MD Anderson Cancer Center at Cooper as well as three hospitals - its 663-bed flagship Cooper University Hospital in Camden, its 229-bed Cooper University Hospital Cape Regional in Cape May Court House, and Children's Regional Hospital in Camden.

Cooper University Hospital in Camden is the only Level 1 trauma center in South Jersey and the busiest in the region. The hospital has been recognized as a top-performing regional hospital by U.S. News & World Report’s Best Hospitals annual survey for six years.

More than 2.54 million patients visit Cooper’s facilities annually. Cooper’s ambulatory network encompasses three outpatient surgery centers, seven urgent care centers, a wound care center, and more than 130 physician, physical therapy, and radiology offices extending from the Delaware River to the New Jersey shore.

Cooper was named one of America’s Best Large Employers for 2026 by Forbes, ranking among the top 200 in the nation.

Visit CooperHealth.org to learn more.

Short Description

This position has a strong emphasis on customer service to our patients and facilitating patient access to professional services. This position must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital and Cooper University Physicians. Must be knowledgeable of medical terminology, medical insurance, professional billing requirements, and must possess excellent communication skills both verbal and written. Must be skilled in use of computers and applications. Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers.

Experience Required

• 2 years of appointment scheduling, insurance verification or registration experience in a hospital or physician office, Medical Terminology preferred.
• Must be proficient in Flow cast registration, pre-certifications, authorizations, referrals.
• Excellent customer service skills with strong interpersonal skills and phone etiquette are required.

Education Requirements

• High School Diploma or Equivalent required.

License/Certification Requirements

• Computer IDX training program to include: Registration, Scheduling, E-Commerce, and FSC.
• All incumbents must satisfactorily complete a Cooper systems training program to include: Registration, Scheduling, E-Commerce and FSC.