Patient Access Navigator I | Part‑Time Nights

University of Maryland Medical System Corporation; Bel Air (MD); On-site; USD 23,000 - 29,000; Part time

Job summary

UM Upper Chesapeake Medical Center Bel Air is seeking a Patient Access Representative I for a part-time night shift (7P-7A) with every-other weekend coverage. The role includes scheduling, registration, pre-admission processing, and providing patient education on financial clearance and cost estimates.

Responsibilities also cover verifying insurance benefits with Epic, handling co-pays, and guiding patients to clinics.

Qualifications

• Completion of a high school education with diploma or GED is required.
• 1 year of clerical, customer service or receptionist experience; 2 years preferred.
• Certification and memberships to local organizations such as AAHAM, NAHAM, etc. preferred.

Responsibilities

• Serve as the first point of contact for patients and visitors, providing customer service.
• Collect and verify patient demographics and insurance information; review benefits in Epic; provide cost estimates.
• Obtain pre-certifications and pre-notifications; collect co-pays and deposits.
• Provide wayfinding and assist with registration; navigate patients to appointments.
• Educate patients on insurance coverage and billing requirements; communicate procedures clearly.
• Coordinate with Care Management and Social Work to obtain information for reimbursement.

Skills

Customer service

Data entry

Interpersonal skills

Registration

Education

High school diploma

GED

Tools

Epic

Job description

UM Upper Chesapeake Medical Center Bel Air is seeking a Patient Access Representative I for a part-time night shift (7P-7A) with every-other weekend coverage. The role includes scheduling, registration, pre-admission processing, and providing patient education on financial clearance and cost estimates.

Responsibilities also cover verifying insurance benefits with Epic, handling co-pays, and guiding patients to clinics.