Patient Access Navigator I — Fast-Paced Healthcare Access

Cooper Norcross Health; Camden (NJ); Presencial; USD 42.000 - 60.000; Jornada completa

Descripción de la vacante

Cooper Norcross Health seeks a Patient Navigator to provide a centralized access point to physician and radiology services across disciplines. You will support Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.

The role requires a background in customer service or scheduling within healthcare, excellent communication, and a strong ability to multitask in a fast-paced setting.

Formación

• Minimum experience within a Customer Service, Contact Center or scheduling environment, preferably within a Healthcare environment.
• High School diploma or equivalent required.
• Must display a genuine interest in providing an excellent Customer Experience that aligns with Cooper's business goals related to patient access throughout the Cooper landscape.
• Excellent oral and written communication skills with demonstrated ability to articulate relevant information and directions in an organized and concise manner.
• Ability to maintain (or exceed) minimum quantitative and qualitative performance metrics and expectations defined for position.
• Team player with a genuine interest in resolving customer issues.
• Must enjoy interacting and working collaboratively in a team environment.
• Must have excellent time management and organizational skills.
• Must be a strong computer user, including proficiency in the use of the Internet, Excel, Word and Outlook.
• Knowledge of EPIC systems a plus.
• Must be able to work varied hours/shifts as business needs change and evolve.
• Must be able to wear a telephone headset and manipulate objects such as a pen, keyboard and mouse.
• Bilingual skills are a plus.

Responsabilidades

• Delivers an exceptional experience to patients, customers and physicians who contact the Access Center by facilitating patient access throughout Cooper's provider network.
• Provides centralized point of access to physician and radiology services across disciplines.

Conocimientos

Customer service

Scheduling

Communication

Team player

Time management

Microsoft Office

EPIC knowledge

Bilingual

Educación

High School diploma

Herramientas

Excel

Word

Outlook

EPIC

Descripción del empleo

Cooper Norcross Health seeks a Patient Navigator to provide a centralized access point to physician and radiology services across disciplines. You will support Internal and Family Medicine, Pediatrics, Orthopedics, Cardiology, OB/GYN, Endocrinology, Rheumatology, Gastroenterology, and Pain Management.

The role requires a background in customer service or scheduling within healthcare, excellent communication, and a strong ability to multitask in a fast-paced setting.