Patient Access Navigator

Variety Care; Oklahoma City (OK); On-site; USD 25,000 - 30,000; Full time

Job summary

Variety Care in Oklahoma City seeks a Specialist, Patient Access to serve as the first contact for patients, schedule appointments, and support access to services. You will answer calls, gather necessary information, and use EPIC scheduling to ensure accurate records.

This role emphasizes proactive communication, confidentiality, and teamwork to meet patient needs and support care delivery across clinics. A high school diploma and strong customer service skills are required.

Qualifications

• High School Diploma or GED required.
• Excellent communication, listening and empathy skills.
• Experience handling confidential information and customer inquiries.

Responsibilities

• Provide excellent customer service and scheduling support to patients.
• Answer phones professionally and manage patient communications.
• Document patient information accurately in the EMR and scheduling system.
• Coordinate with care teams to ensure efficient access to services.
• Assist patients with telehealth scheduling or referrals as needed.

Skills

Exceptional customer service

Active listening

Telephone etiquette

Conflict resolution

Data entry

Confidential information handling

Empathy

Education

High School Diploma or GED

Tools

EPIC scheduling

Symptom Screener

Job description

Variety Care in Oklahoma City seeks a Specialist, Patient Access to serve as the first contact for patients, schedule appointments, and support access to services. You will answer calls, gather necessary information, and use EPIC scheduling to ensure accurate records.

This role emphasizes proactive communication, confidentiality, and teamwork to meet patient needs and support care delivery across clinics. A high school diploma and strong customer service skills are required.