Patient Access Manager - Scheduling

The Regional Municipality of Durham; Tampa (FL); On-site; USD 70,000 - 95,000; Full time

Job summary

A leading healthcare organization in Tampa is seeking a Patient Access Manager - Scheduling. This role will oversee scheduling and registration teams, ensuring seamless patient access to care. The ideal candidate will have strong leadership skills and substantial experience with EMR systems, aiming to enhance patient service and operational efficiency.

Benefits

Competitive total rewards package

Qualifications

• Minimum of 5 years of experience in patient access, including 2+ years in a leadership role.
• Knowledge of Six Sigma, Project Management, Kaizen, Lean, Agile preferred.
• Experience in performance analytics and resource management.

Responsibilities

• Oversee operations of scheduling and registration teams.
• Manage daily workflows and staff performance.
• Design and optimize telecommunications systems and call flows.

Skills

Leadership

Communication

Organizational Skills

Workflow Improvement

Education

Bachelor's degree in Healthcare Administration, Business, or related field

Master’s preferred

Tools

EMR systems (e.g., Epic, Cerner, Meditech)

Call center technology

Telephony platforms

Job description

To support the growth in our Patient Access Department at TGH Imaging, we have a career opportunity available as a PATIENT ACCESS MANAGER - SCHEDULING located in sunny Tampa, Florida.

Summary:

The Patient Access Manager- Scheduling will be responsible for overseeing the operations of the scheduling and registration teams to ensure seamless patient access to care. Managing daily workflows, staff performance, and resources to achieve department goals and delivering exceptional patient service. The Manager will have expertise in Electronic Medical Record (EMR) systems and play a key role in designing and optimizing telecommunications systems, call flows, and scheduling strategies. The position also involves ongoing performance monitoring, workflow evaluation, and resource planning to support the operational efficiency of the department.

Schedule: Full-time, Monday - Friday. Saturday mornings as needed.

Competitive total rewards package. Make a real difference—every single day. Apply online through the website today by submitting your application or go to: https://www.tghimaging.com/careers

TGH Imaging was established in 1994, formerly known as Tower Radiology, is one of the largest outpatient radiology practices in West Central Florida, with 21 locations in four counties. The new name marks Tampa General Hospital's complete purchase of Tower Radiology, expanding its statewide outpatient sites to 84, including primary care, urgent care, rehab, cancer care, surgery, and imaging. After decades of working closely, the purchase officially combines industry expertise and the drive to deliver world-class care through innovation to enhance the quality and coordination of outpatient care while achieving the optimal patient experience.

EOE/DFWP

• Bachelor's degree in Healthcare Administration, Business, or related field (Master’s preferred).
• Minimum of 5 years of experience in patient access, scheduling, or call center operations, including 2+ years in a leadership role.
• Strong knowledge of EMR systems (e.g., Epic, Cerner, Meditech).
• Preferred: Six Sigma, Project Management, Kaizen, Lean, Agile, Epic, Data Analysis, PDCA
• Demonstrated experience in performance analytics, workflow improvement, and resource management.
• Experience with call center technology, telephony platforms, and call flow design.
• Excellent leadership, communication, and organizational skills.