Patient Access Manager

Creative Solutions Services, LLC; Naperville (IL); On-site; USD 120,000 - 175,000; Full time

Job summary

A leading company seeks a Patient Access Manager to oversee daily operations of registration and access services in healthcare. This role focuses on improving patient experience through effective coordination and leadership. The ideal candidate will have a strong background in healthcare management and a proven track record in patient access operations.

Qualifications

• 3+ years in a supervisory role within Patient Access required.
• Expert-level knowledge of third-party payer requirements.
• Strong understanding of health insurance processes.

Responsibilities

• Manage daily operations of registration and access services.
• Lead process improvements and implement program enhancements.
• Ensure compliance with regulatory and payer requirements.

Skills

Leadership

Interpersonal Communication

Detail-oriented

Problem-solving

Education

Associate's degree in business or healthcare

Bachelor's degree in Business Administration or Health Management

Tools

Epic systems

Job description

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Full Time

No Sponsorship Provided

The Manager of Patient Access is responsible for overseeing the daily operations of registration and access services at assigned healthcare locations. This role ensures efficient, accurate, and patient-centered service delivery by coordinating with clinical departments, information systems teams, and referring providers. The manager will lead process improvements, implement program enhancements, and manage resources to support high-quality patient access operations.

Full Time

No Sponsorship Provided

The Manager of Patient Access is responsible for overseeing the daily operations of registration and access services at assigned healthcare locations. This role ensures efficient, accurate, and patient-centered service delivery by coordinating with clinical departments, information systems teams, and referring providers. The manager will lead process improvements, implement program enhancements, and manage resources to support high-quality patient access operations.

Key Responsibilities

• Direct and manage all functions within the Patient Access Department, including registration and scheduling services.
• Collaborate with internal departments and external partners to streamline registration workflows and improve patient experience.
• Plan and implement operational changes and enhancements to support organizational goals.
• Monitor performance metrics and ensure compliance with regulatory and payer requirements.
• Provide leadership, training, and support to front-line staff to ensure consistent service excellence.
  
  

Qualifications

Education:

• Associate's degree in business, healthcare, or a related field (required)
• Bachelor's degree in Business Administration, Health Management, or related field (preferred)
  
  

Experience & Skills:

• Minimum of 3 years in a supervisory or management role within Patient Access, Scheduling, or Outpatient Services (required)
• Expert-level knowledge of third-party payer requirements and online benefit verification (required)
• Strong understanding of health insurance processes and basic medical terminology (required)
• Experience with Epic systems including Resolute Hospital Billing, ADT/Grand Central, Prelude, or Cadence (preferred)
  
  

Preferred Attributes

• Strong leadership and team development skills
• Excellent communication and interpersonal abilities
• Detail-oriented with a focus on accuracy and efficiency
• Ability to manage multiple priorities in a fast-paced environment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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