Patient Access Financial Counselor

West Suburban Medical Center, LLC; Chicago (IL); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dedicated individual to join their team, providing essential services in insurance verification, coding, and patient financial management. This role emphasizes excellent communication skills and a commitment to quality service, ensuring that patients receive the support they need. With a strong focus on professional growth and a family-oriented atmosphere, this position offers a chance to make a meaningful impact in the community. If you are passionate about healthcare and customer service, this opportunity is perfect for you.

Qualifications

• High School diploma or equivalent required.
• One year of experience in a hospital or clinic registration area preferred.

Responsibilities

• Provides insurance verification, coding, and patient liability collection.
• Coordinates follow-up with vendors for pending Medicaid patients.

Skills

Excellent verbal and written communication skills

Basic knowledge of medical terminology

Basic computer/PC skills

Education

High School diploma or equivalent

One year of hospital or clinic experience

Job description

For over 100 years, West Suburban Medical Center has supported generations of families in the Oak Park and surrounding areas. Our kind, caring hospital staff have a passion to heal and make a difference in our community. We understand that our employees are the heart of our facility. If you are looking for a family atmosphere, a company committed to professional growth and a culture that embraces our five core values of Quality, Innovation, Service, Integrity, and Transparency.

JOB SUMMARY

Provides proper insurance verification, coding, collection of patient liability, and cashiering for patients.

JOB QUALIFICATIONS

• High School diploma or equivalent
• One year of hospital or clinic experience in registration area
• Basic knowledge of medical terminology preferred
• Basic computer/PC skills
• Excellent verbal and written communication skills

JOB DUTIES

• Demonstrates the WMH Customer Service Values, which are key in providing quality service to patients and customers.
• Reviews patient financial information in a timely, accurate, efficient manner prior to admission where possible and within one working day for unscheduled admissions. Identifies and verifies liable third party.
• Collects the patient liability making arrangements for payment according to policy.
• Contacts third party carriers to determine pre-certification or payment requirements and follows through with compliance.
• Coordinates follow-up MANG pending and out of state Medicaid patients with vendors.
• Responds to walk-in customers concerning outstanding billing and collection issues.
• Performs cashier duties.
• Disburses valuables from storage.

West Suburban Medical Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.