Patient Access Manager

Community First Medical Center; Chicago (IL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

Paid time off

Disability insurance

Life insurance

401(k)

Voluntary benefits

Free garage parking

Career growth

Job summary

Community First Medical Center is seeking a Patient Access Manager to oversee admission, outpatient registration, insurance verifications and central scheduling. The role plans departmental procedures, directs staff workflow, and ensures policies are understood and followed.

The manager directs daily operations, monitors productivity, and serves as a liaison to patients, families, physicians and other departments, fostering service excellence in a busy hospital setting.

Qualifications

• Bachelor's degree in a healthcare field or related certification is preferred.
• Experience supervising staff in a healthcare setting is desirable.
• Demonstrates strong customer service orientation and detail focus.
• Proficiency with Microsoft Office applications and healthcare information systems.

Responsibilities

• Plan and develop departmental procedures for Patient Access areas.
• Direct personnel workflow in emergency/admitting, outpatient registration, and central scheduling.
• Oversee daily operations and monitor productivity against standards.
• Serve as liaison to patients, families, physicians and other departments.

Skills

Customer service

Verbal communication

Written communication

Supervisory skills

People management

Education

Bachelor's degree in healthcare administration or related field

Tools

Microsoft Office

Job description

Description

The Patient Access Manager assumes the responsibility for planning and developing departmental procedures and directing personnel work flow of the emergency/admitting, outpatient registration areas, insurance verifications, and central scheduling. Responsible for the daily operations for the overall administration and management of Patient Access. Directs activities through the assignment of responsibilities and monitors performance against department standards. Assures polices and procedures are understood and adhered to. Ensures accurate guidelines and resources exist to support staff, monitors productivity, efficiency and effectiveness throughout Patient Access. The manager serves as a liaison and representative of Community First Medical Center to patients, families, physicians and other departments.

Community First Medical Center offers benefits to all its full-time and part-time employees:

• United Healthcare Medical PPO/HMO Plans.
• Premiums as low as $50 for Full time and $85 for Part time.
• MetLife Dental
• MetLife Vision
• 6 Paid Holidays
• Paid Time Off
• Company Paid Short-term & Long-term Disability
• Company Paid Life Insurance
• 401(k)
• Voluntary Benefits: Hospital Indemnity & Critical Illness
• Free Garage Parking
• Career Growth

Requirements

• Previous registration or related experience preferred.
• Background in healthcare strongly preferred.
• Effective verbal and written skills required.
• Customer Service oriented and detail focused.

Education and/or Experience

• Professional knowledge of information systems in healthcare setting at a level normally acquired through completion of a Bachelor’s Degree or certification in a health care related field.
• Supervisory experience preferred.
• Approximately 5-7 years of progressively more responsible related work experience necessary to fully understand hospital functioning and departmental policies and procedures.
• Demonstrates proficiency in Microsoft Office applications.

Community First Medical Center is an affirmative action/equal opportunity employer who is committed to cultivating diversity, equity and inclusion within all aspects of our organizations. We stand against and prohibit discrimination in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.