Patient Access Live Operator

athenahealth

Belfast (ME)

On-site

USD 24,000 - 42,000

Full time

5 days ago

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Benefits offered by this job

Commuter support

Employee assistance programs

Tuition assistance

Employee resource groups

Job summary

athenahealth is seeking a Live Operator to deliver compassionate, patient-centered service. You will manage inbound calls, assist with scheduling, payments, and front-office workflows, while ensuring accurate data entry in athenaOne.

The role emphasizes teamwork, adaptability, and a focus on delivering high-quality patient experiences. The Emerging Product Services Live Operator Team supports front desk operations, working in a fast-paced environment with a patient-first mindset and

Qualifications

High school diploma or GED required.
2-4 years of professional customer service experience.
Strong verbal communication and customer service skills.
Ability to multitask across multiple technology platforms while maintaining accuracy.

Responsibilities

Serve as the primary point of contact for patients by phone.
Schedule, reschedule, and cancel appointments while following client-specific workflows.
Communicate effectively and professionally with patients and update demographic information.
Collect patient payments and communicate financial responsibilities.
Document patient interactions accurately within athenaOne.
Collaborate with internal teams to resolve operational issues and improve patient experiences.
Meet established quality, productivity, and patient satisfaction goals.