Patient Access & Scheduling Specialist

Innovaccer; United States; On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

20 days PTO

Parental leave

Recognition & rewards

Medical, dental, vision + life 보험

Job summary

Innovaccer is seeking a scheduling specialist to assist patients by determining need, provider availability, and scheduling appointments using Athena. You will triage calls and collect demographics to set up appointments, entering details into the scheduler and tracking outcomes.

You will work in a high-volume environment, delivering professional customer service, data accuracy, and coordination with care teams. 3+ years of experience and strong MS Word/Excel skills are preferred.

Qualifications

• Experience in a high-volume call center environment.
• Great attention to detail and data entry accuracy.
• Professional, friendly and enthusiastic manner in handling calls.
• Excellent customer service and communication skills.
• Proficiency in MS Word and Excel.

Responsibilities

• Triage calls from patients to ensure proper scheduling.
• Collect patient demographics to set up appointments in scheduler.
• Schedule and enter appointment date and time in the scheduler; record filled/cancelled appointments.
• Answer calls and direct inquiries to appropriate personnel.
• Perform other duties as assigned.

Skills

Call center experience

Data entry accuracy

Customer service

Professional communication

Triage calls

MS Office (Word, Excel)

Tools

Microsoft Word

Microsoft Excel

Job description

Innovaccer is seeking a scheduling specialist to assist patients by determining need, provider availability, and scheduling appointments using Athena. You will triage calls and collect demographics to set up appointments, entering details into the scheduler and tracking outcomes.

You will work in a high-volume environment, delivering professional customer service, data accuracy, and coordination with care teams. 3+ years of experience and strong MS Word/Excel skills are preferred.