Patient Access Liaison 1 - (PT, Day/Eve)

Northwell Health; Norwalk (CT); On-site; USD 27,000 - 30,000; Part time

Benefits offered by this job

PTO

Medical/Dental/Vision coverage

Health Savings Account

Health and Dependent Care FSA

401(k) Retirement Plan

Basic Life and AD&D insurance

Wellness Programs

Employee Assistance Program

Team Member Discounts

Job summary

Northwell is seeking a part-time Patient Access specialist at Norwalk Hospital to facilitate patient flow from scheduling through registration. You will gather demographic and financial information to secure payment sources and perform registration, eligibility verification, and scheduling duties.

This role requires coordinating patient visits, obtaining signatures, and ensuring HIPAA compliance. Working hours include weekends, evenings, and holidays as needed in a busy health system environment.

Qualifications

• HS Diploma with minimum 2 years job-related experience.
• Associate degree with 6 months job-related experience preferred.
• NAHAM certification within one year of hire.
• Basic MS Word & MS Excel; strong customer service and organizational skills.

Responsibilities

• Greet patients, check them in, and guide to appointment location.
• Respond to phone inquiries and reduce call handling times through efficient scheduling.
• Search and select patient in EMR ensuring correct identification (EMPI).
• Schedule appointments for services following protocols in scheduling systems.

Skills

Customer Service

MS Word

MS Excel

Education

High School Diploma

Associate degree (preferred)

Tools

EMR

Charge Description Master

Job description

Description

Part-Time: 32 hours per week. Varying shifts between 7:00am-7:00pm, including rotating weekends.

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Summary

Facilitates patient flow through the system from scheduling through registration check in so that patients have a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays.

Responsibilities

1. Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality.
2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.
3. Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification.
4. Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments.
5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.
6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
7. Provides estimates for services when appropriate, communicates and actively solicits patient liability.
8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master.
9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications.
10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures.
11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.
12. Performs other duties as assigned.

Education Skills Experience

Education: Required HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word & MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Working Conditions

• Manual: significant manual skills/motor coord & finger dexterity
• Occupational: Some occupational risk
• Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
• Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.

Company: Norwalk Hospital Association

Org Unit: 455

Department: Patient Access

Exempt: No

Salary Range: $19.57 - $21.63 Hourly

Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent’s sexual or other reproductive health decisions, or other characteristics protected by applicable law.