Patient Access Liaison 1 - (FT, Day/Eve)

Northwell Health; New Milford (CT); On-site; USD 27,000 - 30,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical Insurance

Dental Coverage

Vision Coverage

Health Savings Account

401(k) Retirement Plan

Life Insurance

Wellness Programs

Employee Assistance Program

Team Member Discounts

Job summary

Northwell Health at Danbury Hospital seeks a Patient Access representative to manage registration and scheduling, ensuring a seamless, one-touch experience for patients.

The role involves greeting patients, verifying demographics, obtaining insurance eligibility, and collecting payments. Working hours may include evenings, weekends, holidays, and overtime as needed.

Qualifications

• High school diploma required; 2 years of related experience.
• Associate degree with 6 months related experience preferred.
• Minimum 1 year related experience preferred.
• Proficiency in MS Word and MS Excel.
• Strong customer service and organizational skills.
• NAHAM certification within one year of hire (desired).

Responsibilities

• Greet patients, check in, and direct to appointment locations.
• Handle scheduling calls and strive to reduce wait times and improve call metrics.
• Search and verify patient identity in EMPI; ensure accurate demographic data.
• Schedule services and obtain additional information as needed.
• Enter demographic and financial information; verify insurance eligibility.
• Provide service estimates and collect patient liability; document payments.
• Enter orders in the system and adhere to coding and billing protocols.
• Ensure compliance with policies including HIPAA and EMTALA.

Skills

Customer Service

MS Word

MS Excel

Education

HS Diploma

Associate degree (preferred)

Job description

Description

Full-Time: Monday-Friday, Four 8-hour shifts between 7:00am-7:00pm, including every other weekend 2:30pm-11:00pm.

Northwell is the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members of Northwell Health Physician Partners — who are working to change health care for the better.

Summary

Facilitates patient flow through the system from scheduling through registration check in so that patients have a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays.

Responsibilities

• Responsible for greeting patients and / or physicians, staff, co-workers and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality.
• Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.
• Performs accurate search / selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Indes (EMPI) and to ensure the accuracy of patient identification.
• Accurately establishes and schedules appointments for services from patients directly or physician's offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments.
• Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.
• Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
• Provides estimates for services when appropriate, communicates and actively solicits patient liability.
• Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master.
• Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications.
• Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures.
• Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.
• Performs other duties as assigned.

Education Skills Experience

Education: Required HS Diploma with minimum of 2 years job related experience. Associate degree with 6 months job-related experience - Preferred. Other Information: Minimum Experience of 1 year preferred in a job-related experience. Basic MS Word & MS Excel. Customer Service and organizational skills. Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Working Conditions

• Manual: significant manual skills/motor coord & finger dexterity
• Occupational: Some occupational risk
• Physical Effort: Medium to Heavy effort. May exert up to 35 lbs. force
• Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.

Company: Danbury Hospital

Org Unit: 268

Department: Patient Access

Exempt: No

Salary Range: $19.57 - $21.63 Hourly

“Available benefits include: Paid Time Off (PTO); Medical, Dental and Vision Coverage; Health and Dependent Care Flexible Spending Accounts; Health Savings Account; 401(k) Retirement Plan; Basic Life and AD&D insurance; Wellness Programs; Employee Assistance Program; and Team Member Discounts. Available benefits for union positions may vary in accordance with applicable Collective Bargaining Agreements.”