Patient Access Liaison 1 - Per Diem

Northwell Health; Town of Carmel (NY); On-site; USD 25,000 - 35,000; Full time

Job summary

Northwell Health is seeking a Patient Access representative at Putnam Hospital Center. The role involves greeting patients, checking in, and guiding them through scheduling and registration with accurate demographic and financial data.

Responsibilities include insurance eligibility verification, collecting patient liability, and providing service estimates. Per diem shifts include Eve/Night hours, weekends, and selected holidays.

Qualifications

• HS Diploma or equivalent is required.
• Minimum 1 year of job-related experience preferred.
• NAHAM certification within one year of hire is desirable.

Responsibilities

• Greet patients and visitors promptly and professionally and assist with check-in and guidance to appointment locations.
• Assist with scheduling to minimize call wait times and improve patient experience.
• Verify patient information and EMPI accuracy during registration and intake processes.
• Enter demographic and financial data accurately to support service payments.
• Verify insurance eligibility and communicate payor requirements as needed.
• Provide service estimates and obtain patient liability information when appropriate.

Skills

Customer service

Organizational skills

Education

HS Diploma or equivalent

NAHAM certification within 1 year of hire

Job description

Description

PER DIEM: Eve/Night 3:00pm-11:30am - 1 weekend per month & 1 additional shift per month. 2 holidays per year.

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Summary:

Facilitates patient flow through the system from scheduling through registration check in so that patients have a \"one touch\" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays.

Responsibilities:

1. Responsible for greeting patients and / or physicians, staff, co-workers, and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality.
2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.
3. Performs accurate search/selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Index (EMPI) and to ensure the accuracy of patient identification.
4. Accurately establishes and schedules appointments for services from patients directly or physician’s offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments.
5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.
6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the Internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
7. Provides estimates for services when appropriate, communicates and actively solicits patient liability.
8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master.
9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications.
10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures.
11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.
12. Performs other duties as assigned.

Education Skills Experience:

• HS Diploma or equivalent required.
• Minimum Experience of 1 year preferred in a job-related experience.
• BasicMSWord&MSExcel.Customerserviceandorganizationalskills.
• Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Working Conditions:

• Manual: significant manual skills/motor coord & finger dexterity
• Occupational: Some occupational risk
• Physical Effort: Sedentary/light effort. May exert up to 10 lbs. force
• Physical Environment: Some exposure to dirt, odors, noise, human waste, etc.

Company: Putnam Hospital Center

Org Unit: 1025

Department: Patient Access

Exempt: No

Flat Rate: $21.82 Hourly

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent’s sexual or other reproductive health decisions, or other characteristics protected by applicable law.