Patient Access Liaison 1 - Per Diem

Putnam Hospital Center

Town of Carmel (NY)

On-site

USD 28,000 - 30,000

Part time

14 days+

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Job summary

Putnam Hospital Center is seeking a Per Diem Patient Access role in Carmel, NY. The position handles registration through scheduling, verifying demographics and insurance, and collecting patient liability, with an emphasis on a streamlined, one-touch experience for patients.

Responsibilities include greeting patients, phone support, EMPI searches, appointment scheduling, and HIPAA/compliance adherence. Working hours include weekends, evenings, overnights, and holidays.

Qualifications

HS Diploma or equivalent required.
Minimum 1 year of job-related experience preferred.
Basic MS Word & MS Excel; strong customer service and organizational skills.

Responsibilities

Greet patients, physicians, staff and guests promptly and professionally, guiding them as needed.
Answer calls and provide information; reduce call abandonment with best practices.
Search and identify patients in the EMPI to ensure accurate registration.
Schedule appointments following protocol and obtain additional information when needed.
Enter accurate demographic and financial information to secure payment.
Verify insurance eligibility and obtain required authorization as needed.
Provide service estimates and actively solicit patient liability.
Enter orders in the system and understand coding and charge descriptions.

Skills

MS Word

MS Excel

Customer service

Organizational skills

Education

HS Diploma or equivalent

NAHAM certification within one year

Job description

PER DIEM: Eve/Night 3:00pm-11:30am - 1 weekend per month & 1 additional shift per month. 2 holidays per year.

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Summary

Facilitates patient flow through the system from scheduling through registration check in so that patients have a "one touch" registration/scheduling experience. Responsible for obtaining demographic and financial information to ensure accurate patient identification and identify and secure appropriate payment sources. Performs registration functions, insurance eligibility verification, patient liability collection, scheduling and admitting duties. Provides estimates for services when appropriate. Receives and processes patient financial liability payments. Working hours may include weekends, evenings, overnights and holidays.

Responsibilities

1. Responsible for greeting patients and / or physicians, staff, co-workers, and guests promptly and in a professional manner. Checks patients into the system and provides direction based on appointment location, financial clearance and counseling status. Acknowledges and assists patients with special needs and respects confidentiality.
2. Responds to telephone calls according to established customer service standards. Provides requested information to callers. When assigned to scheduling, contributes to reduction of abandoned call rate, length of calls, and average speed answered through use of best practices and workflow improvements.
3. Performs accurate search/selection of patient within the hospital system using the Patient Identification procedure to maintain the integrity of the Electronic Master Patient Index (EMPI) and to ensure the accuracy of patient identification.
4. Accurately establishes and schedules appointments for services from patients directly or physician’s offices following the designated protocols of the scheduling systems and clinical EMRs. May initiate contact to patients to obtain additional information or confirm scheduled appointments.
5. Performs registration functions in the system and enters accurate and complete demographic and financial information to aid in securing payment for services rendered.
6. Performs insurance eligibility verification and executes payor requirements as needed. Includes initiating eligibility transactions via the Internet, contacting the payor to obtain billing information and authorization and scripts for service when appropriate.
7. Provides estimates for services when appropriate, communicates and actively solicits patient liability.
8. Enters testing orders in the appropriate system when necessary. Requires an understanding of coding, procedural protocols, and the charge description master.
9. Employee responsible to obtain signatures for all required organization, state and federal consents and / or notifications.
10. Responsible for remaining compliant, current, and knowledgeable with Department Policies and Procedures.
11. Fulfills all compliance responsibilities related to the position including HIPAA, EMTALA and Patient Bill of Rights.
12. Performs other duties as assigned.

Education Skills Experience

HS Diploma or equivalent required.
Minimum Experience of 1 year preferred in a job-related experience.
BasicMSWord&MSExcel.Customerserviceandorganizationalskills.
Criteria Desired: National Association of Healthcare Access Management (NAHAM) certification within one year of hire.

Working Conditions