Patient Access Leader: Front Desk & Scheduling

Blacktail Health; Dillon (MT); On-site; USD 26,000 - 39,000; Full time

Job summary

Blacktail Health in Dillon, MT is seeking a Patient Access Manager to lead the front desk and patient registration team. You will supervise a mid-sized staff, ensure accurate appointment scheduling and excellent customer service, and collaborate across departments to optimize workflows.

The role trains staff, enhances phone operations, and maintains high standards while ensuring the team passes background checks and adheres to company policies.

Qualifications

• High School diploma or equivalent required.
• 2–5 years supervising a mid-sized staff.
• 2+ years customer service or reception experience.
• Prior healthcare experience preferred.
• Prior EPIC experience preferred.

Responsibilities

• Oversee and coordinate front desk operations, including patient registration and scheduling.
• Train and assist with phone and front desk workflows.
• Collaborate with other departments to optimize front desk activities.
• Develop workflows for training staff and maintaining accuracy.

Skills

Supervising staff

Customer service

Healthcare experience

EPIC experience

Education

High School diploma

Tools

EPIC system

Job description

Blacktail Health in Dillon, MT is seeking a Patient Access Manager to lead the front desk and patient registration team. You will supervise a mid-sized staff, ensure accurate appointment scheduling and excellent customer service, and collaborate across departments to optimize workflows.

The role trains staff, enhances phone operations, and maintains high standards while ensuring the team passes background checks and adheres to company policies.