Patient Access Leader: Front Desk & Registration

Norton Healthcare, Inc.; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Job summary

The Norton Healthcare, Inc. is seeking a Patient Access Supervisor to lead patient flow and guest services within the facility.

The role includes greeting and directing patients, ensuring courteous service to internal and external customers, and supporting the Patient Registration staff with time and attendance and various reports. The ideal candidate has hospital registration experience, strong customer service skills, and the ability to coach staff and collaborate with teams to enhance patient

Qualifications

• One year in hospital registration or central business office.
• Three years in hospital registration or central business office.
• High School Diploma or GED.

Responsibilities

• Greet, direct and maintain the flow of patients at Guest Service and other Patient Access areas of the Facility.
• Provide prompt and courteous service to external and internal customers.
• Assist with time and attendance, denials, and various work queue reports.
• Act as a resource person to the Patient Registration staff.

Education

High School Diploma or GED

Three years in hospital registration or central business office

One year in hospital registration or central business office

Job description

The Norton Healthcare, Inc. is seeking a Patient Access Supervisor to lead patient flow and guest services within the facility.

The role includes greeting and directing patients, ensuring courteous service to internal and external customers, and supporting the Patient Registration staff with time and attendance and various reports. The ideal candidate has hospital registration experience, strong customer service skills, and the ability to coach staff and collaborate with teams to enhance patient