Patient Access Lead — Service & Team Coach

R1 RCM; Indianapolis (IN); On-site; USD 29,000 - 40,000; Full time

Job summary

R1 RCM is seeking a Patient Access Lead Customer Service Representative at Ascension St. Vincent Indianapolis Emergency Department in Indianapolis. The role focuses on supporting patient experience and team performance, guiding staff, and ensuring high-quality service across patient access functions.

You will monitor productivity, assist with training, and resolve issues with professionalism. The position requires a High School Diploma or GED and at least 4 years of relevant experience, with

Qualifications

• Proven ability to deliver exceptional customer service
• Strong written and verbal communication skills
• Ability to multitask and prioritize in a fast-paced environment
• Experience handling sensitive information with discretion

Responsibilities

• Monitor team performance, schedules, and productivity metrics
• Ensure workflows and registration processes are followed consistently
• Assist with training, onboarding, and development of team members
• Resolve patient and team member issues with sound judgment and professionalism
• Complete daily worklists and generate reports using registration and billing systems
• Communicate effectively with leadership and cross-functional departments
• Adapt to multiple functional areas based on business needs
• Support quality assurance initiatives and continuous improvement efforts
• Help create a positive, motivated, and team-oriented environment

Skills

Customer service

Communication

Multitasking

Confidentiality

Education

High School Diploma or GED

Job description

R1 RCM is seeking a Patient Access Lead Customer Service Representative at Ascension St. Vincent Indianapolis Emergency Department in Indianapolis. The role focuses on supporting patient experience and team performance, guiding staff, and ensuring high-quality service across patient access functions.

You will monitor productivity, assist with training, and resolve issues with professionalism. The position requires a High School Diploma or GED and at least 4 years of relevant experience, with