Patient Access Lead: Front Desk – FT + $1k Bonus, Primary Care

Baptist Health; Boynton Beach (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Career growth opportunities

Tuition reimbursement

Health & wellness benefits

Job summary

Baptist Health is seeking a Patient Access Front Desk Associate for its Primary Care sites in Boynton Beach. The role includes coordinating patient flow, processing tasks, and providing excellent customer service in a busy environment.

The incumbent will handle insurance questions, pricing, and Revenue Cycle concepts, with a focus on HIPAA compliance and medical terminology. A $1,000 bonus is noted in the posting.

Qualifications

• High school diploma or equivalent.
• Complete and pass the Patient Access training course.
• Ability to work in a high-volume, fast-paced environment and perform basic math.
• Detail oriented, organized, team player, compassionate, and strong customer service skills.
• Knowledge of medical/insurance terminology is a plus.
• Experience with computer applications (e.g., Microsoft Office) and typing.
• Knowledge of HIPAA, AHCA, EMTALA, and Medicare rules.

Responsibilities

• Coordinate patient flow and timely processing.
• Maintain knowledge of pricing, insurance requirements and financial options.
• Provide professional, compassionate, and friendly service to patients and families.

Skills

Customer service

Interpersonal communication

Attention to detail

Bilingual English/Spanish

Education

High School / GED

Tools

Microsoft Office

EMR systems

Job description

Baptist Health is seeking a Patient Access Front Desk Associate for its Primary Care sites in Boynton Beach. The role includes coordinating patient flow, processing tasks, and providing excellent customer service in a busy environment.

The incumbent will handle insurance questions, pricing, and Revenue Cycle concepts, with a focus on HIPAA compliance and medical terminology. A $1,000 bonus is noted in the posting.