Patient Access Representative

Central Carolina Hospital; Sanford (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Central Carolina Hospital in Sanford, NC, is seeking a Patient Access Representative to collect patient demographics, verify insurance, obtain preauthorizations, and collect co-pays at service points to expedite admissions. The role emphasizes professional communication and accuracy in the registration process.

You will document data in the registration system, explain forms to patients, protect privacy, and participate in ongoing education and performance improvement.

Qualifications

• High School diploma preferred.
• Strong critical thinking and decisive judgment in a fast-paced setting.
• Rapid learning and navigation of multiple software systems.
• Effective English communication (read, write, speak, understand).
• Ability to complete skills checklist within 90 days of hire.

Responsibilities

• Obtain and accurately enter demographic, billing, and clinical data into the registration system in a timely manner.
• Distribute and explain forms, documents, and educational handouts to patients and families.
• Verify insurance benefits and obtain precertification/authorization as necessary.
• Determine and collect required payments (co-pays, deductibles) or refer to financial counseling.
• Communicate professionally in-person and by phone with excellent customer service.

Skills

Critical thinking

Decisive judgment

Fast-paced environment

Software navigation

English communication

Education

High School diploma

Job description

Patient Access Representative Position Summary

Wednesday 1pm to 7 pm, Thursday through Saturday 7am to 7pm

Collects patient demographic, insurance, and financial information for outpatient services and inpatient admissions. Verifies benefits, obtains authorizations as needed, and collects co-pays/deductibles at the point of service to efficiently expedite the admitting process. Provides a positive first impression of the facility. Reports to the Director or Manager of Department.

Essential Functions

• Ensures all required demographic, billing, and clinical data are obtained and accurately entered into the registration system in a timely manner.


• Distributes and explains forms, documents, and educational handouts to patients and families.


• Verifies insurance benefits and obtains precertification/authorization as necessary.


• Determines and accepts required payments (e.g., co-pays, deductibles) or refers to financial counseling as appropriate.


• Communicates professionally in-person and by phone; provides clear instructions and excellent customer service.


• Protects patient privacy and confidentiality in all registration activities.


• Participates in performance improvement and required education.


• Works alternate shifts/areas as needed to support department operations.


• Performs other duties as assigned.

Additional Information

Populations Served: Does not treat or provide clinical care to patients. Protected Health Information Accessed: Demographic, Insurance, Financial. Exposure: Occupational exposure to bloodborne pathogens may be present. Physical Requirements (typical): Frequent keyboard data entry, sitting, audible speech and hearing; frequent reaching and repetitive hand/arm movements; occasional walking, standing, squatting, pushing/pulling and lifting/carrying up to 25 lbs; rare climbing, kneeling, running, and higher-force tasks. Vision demands include near/far vision and depth perception (constant), color distinction (constant); smell and taste rarely required. Occasional exposure to biological and rare exposure to chemical hazards (e.g., dust, gases/vapors/fumes); latex exposure rare.

Knowledge, Skills & Abilities

Education: High School diploma preferred. Skills: Critical thinking, decisive judgment, and ability to work with minimal supervision in a fast-paced environment. Rapid learning and navigation of multiple software systems. Effective English communication (read, write, speak, and understand). Ability to complete the Skills Competency Checklist within 90 days of hire.