Patient Access Lead

SSM Health; Fenton (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

SSM Health St. Clare Hospital in Fenton, MO, is seeking a Patient Access Representative Lead for the Emergency Department. This full-time role runs 2:00pm–10:30pm with rotating weekends, holidays, and on-call duties, supporting patient registration and ED workflow.

You will lead assigned staff, coordinate shift operations, and work closely with nurses and other team members to expedite admissions. Excellent communication and experience in EHR and healthcare customer service are essential.

Qualifications

• Experience in patient access and healthcare customer service.
• Strong communication and teamwork abilities.
• Ability to operate in a fast-paced hospital environment.

Responsibilities

• Leads or coordinates shift operations of assigned activities, resources, and staff.
• Serves as a technical or functional resource and performs similar duties with staff.
• Assigns, monitors and reviews progress of work; reports compliance with policies.
• Oversees orientation and training of associates and evaluates staff performance.
• Performs the duties of a Patient Access Representative.
• Performs other duties as assigned.

Skills

Patient Access

EHR

Healthcare

Customer Service

Communication

Education

High School diploma/GED or 10 years of work experience

Tools

EHR systems

Job description

It's more than a career, it's a calling.

MO-SSM Health St. Clare Hospital - Fenton

Worker Type:

Regular

Job Highlights:

Join a team where your work matters—every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact.

Patient Access Representative Lead - St. Clare Hospital *Emergency Department

Schedule

Full Time, 2:00pm - 10:30pm, to include rotating weekend, holiday and on-call rotation

Location

SSM Health St. Clare Hospital - Fenton, MO

Qualifications

Patient Access, EHR, Healthcare, and Customer Service experience and excellent communication skills

What Makes This Role Unique

This is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.

If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.

Why Join SSM Health

You will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer:

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication — and help us make every patient’s experience exceptional.

Job Summary:

Leads assigned staff in performing activities related to patient registration.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

• Leads or coordinates shift operations of assigned activities, resources, and staff.
• Serves as a technical or functional resource and performs similar duties with staff.
• Assigns, monitors and reviews progress of work. Monitors and reports compliance with policies and/or procedures.
• Oversees and evaluates orientation and training of assigned associates. May provide input in the review and evaluation of staff performance.
• Performs the duties of a Patient Access Representative.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

EXPERIENCE

• Two years' experience

PHYSICAL REQUIREMENTS

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

• None

Department:

8701230033 PAS - St. Clare Health Center

Work Shift:

Evening Shift (United States of America)

Scheduled Weekly Hours:

40

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.