Care Access Representative - FP Front End Operations

UNC Health; Chapel Hill (NC); Sur place; USD 25 000 - 36 000; Plein temps

Résumé du poste

UNC Health in Chapel Hill is hiring a Care Access Representative to serve as the first point of contact for patients, staff, and physicians. You will schedule outpatient appointments, enter patient information, check in/out, and transfer calls to appropriate personnel, coordinating communication across business units.

The role requires a high school diploma or GED and at least one year of customer service or clerical experience, with Epic experience preferred.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy.
• One year of customer service and/or clerical experience.
• Knowledge, skills and abilities in a busy call center environment.

Responsabilités

• Register patients by scheduling outpatient appointments and entering data.
• Verify insurance and demographics to ensure accuracy for billing and patient safety.
• Answer phones, direct calls, place outbound calls, and coordinate with clinical teams in Epic.

Connaissances

Customer service

Call center

Formation

High school diploma or GED

Outils

Epic

Description du poste

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Job Summary

The Care Access Representative serves as the first point of contact for the patient community, staff, and physicians either over the phone or in person. This role assists in the patient registration process by scheduling outpatient appointments, entering patient information, checking appointments in and out, and transferring calls to appropriate personnel and coordinating communication between business units.

Description Of Job Responsibilities

• Ensures excellent customer service by consistently demonstrating a caring, positive, professional, and helpful disposition with all customer relations in a busy call center or outpatient clinical environment Meets call quality, patient registration, and scheduling standards.
• Call center staff ensures and verifies key patient information (insurance verification, patient and guarantor demographics, etc.) is current and accurate to ensure patient safety, charging, coding, insurance processing, and billing accuracy. Follows patient scheduling established workflows in Epic. Outpatient clinic staff will perform all pertinent registration, check in/out, scheduling, patient liability collection workflows as appropriate for their location.
• Staff will answer telephones, directs calls, place outbound calls, and take and deliver telephone encounters in Epic.
• Schedules all patient appointments as required for a subset of clinics. Attempt to reschedule cancellations whenever possible.
• Enhances co-worker satisfaction by being self-motivated, a positive communicator, team player, and a willing and approachable resource to other co-workers
• Actively participates in departmental QA by applying feedback, making a personal effort to reduce individual errors, and making corrections.
• Complete other administrative work as needed

Other Information

Education Requirements: High school diploma or GED required; higher-level degree may satisfy this requirement.

Professional Experience Requirements

One (1) years of customer service and/or clerical experience Knowledge, Skills, and Abilities Requirements

Job Details

Legal Employer: NCHEALTH

Entity: Shared Services

Organization Unit: FP Front End Operations

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range: $18.48 - $25.89 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.