Revenue Cycle Specialist Front-End

Southcoast Health; New Bedford (MA); On-site; USD 23,000 - 39,000; Full time

Benefits offered by this job

Sign-on bonus

Competitive pay

Benefits package

Tuition assistance

Job summary

Southcoast Health is seeking a Front-End Revenue Cycle Specialist for the St. Luke's Hospital in New Bedford, MA. The role supports patient registration, insurance verification, pre-registration, and at‑point‑of‑service collections with a focus on patient education and financial responsibility.

Responsibilities include financial counseling referrals, Medicare compliance, valuables handling, and collaborating with revenue cycle teams. Evening shifts with weekend/holiday rotation are required.

Qualifications

• High school diploma or equivalent; Associate degree preferred.
• Medical Terminology certificate preferred.
• Excellent communication and interpersonal skills.
• Strong computer skills with Word, Excel, and medical software.
• 3+ years healthcare experience with third-party payers preferred.
• CHAM or CHAA encouraged and vaccination requirements noted.

Responsibilities

• Register patients and verify insurance and pre-registration data.
• Handle point-of-service collections and educate patients on financial responsibilities.
• Provide financial counseling referrals and Medicare compliance support.
• Coordinate valuables and morgue processes; site coverage at arrivals/ED.

Skills

Communication skills

Interpersonal skills

Computer literacy

Regulatory awareness

Education

High school diploma or equivalent

Associate's degree (preferred)

Medical Terminology Certificate (preferred)

Tools

Word

Excel

Medical software

Job description

Community Focused. Care Driven.
Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission – it’s our way of life, and you’ll be at the heart of it.

Community Focused. Care Driven.
Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission – it’s our way of life, and you’ll be at the heart of it.
Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeast Massachusetts and Rhode Island.
Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.
Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row!
We are searching for a talented Revenue Cycle Specialist Front-End

• $600 new hire sign-on bonus for this position. (rehires termed more than 1 year also eligible)*

Hours: 24hrs

Shift: Evening shift, 3:00pm - 11:30pm with weekend and holiday rotation

Location: St. Luke's Hospital - New Bedford, MA; must be able to work at all sites if needed.

A Career At Southcoast Health Offers You

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve
• Competitive pay and comprehensive benefits package
• Generous Earned Time Off Package**
• Employee Wellbeing Program
• 403B Retirement Plan with company match
• Tuition assistance / Federal Loan Forgiveness programs
• Professional growth opportunities and customized leadership training
• Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Under the general supervision of the Team Leader, the Front-End Revenue Cycle Specialist handles patient registration, Insurance verification, pre-registration, and point of service collections. They ensure accurate patient data, educate patients on financial responsibilities. Additional responsibilities include financial counseling referrals, Medicare compliance (IM and MOON forms), valuables management, and morgue coordination. The role also involves customer service, regulatory compliance and collaboration with clinical and revenue cycle teams. This position is required to provide on-site coverage at public arrival desks and the Emergency Department.

Qualifications

• Equal to completion of four years of high school plus additional courses or training required; Associate's Degree preferred.
• Medical Terminology Certificate preferred.
• Demonstrated excellent communication & interpersonal skills.
• Strong computer skills including medical based programs.
• Proficiency with Word, Excel, and other software programs preferred.
• Over three years related health care experience including working with third party payers preferred.
• CHAM (Certified Healthcare Access Manage) or CHAA (Certified Healthcare Access Associate) encouraged.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.

Pay Range

USD $17.86 - USD $28.76 /Hr.

Rotation Schedule Requirement

every other weekend and holiday rotation