Patient Access Intake Rep (Revenue Cycle Specialist Front-End)

Southcoast Health System, Inc.; Fall River (MA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Generous Earned Time Off

403B Retirement Plan with companymatch

Tuition assistance / Federal Loan Forg

Employee Wellbeing Program

Professional growth opportunities and

Job summary

Southcoast Health is seeking a Front-End Revenue Cycle Specialist for the night shift at Charlton Memorial Hospital in Fall River, MA. Responsibilities include patient registration, insurance verification, pre-registration, and point-of-service collections, with focus on accurate data and financial counseling referrals.

The role requires on-site coverage at arrival desks and the ED, collaboration with revenue cycle teams, and compliance with Medicare forms and valuables management.

Qualifications

• High school diploma or equivalent; Associate's degree preferred.
• Medical Terminology Certificate preferred.
• Excellent communication & interpersonal skills.
• Strong computer skills with medical software.
• Proficiency in Word and Excel.
• 3+ years healthcare experience with third-party payers preferred.
• CHAM or CHAA encouraged.
• Must be fully vaccinated against influenza and COVID-19 or approved exemption.

Responsibilities

• Register patients and verify insurance.
• Pre-register patients and collect at point of service.
• Provide financial counseling referrals.
• Ensure accurate patient data and Medicare compliance.
• On-site coverage at public arrival desks and the Emergency Department.
• Coordinate valuables and morgue as needed.
• Collaborate with clinical and revenue cycle teams.
• Ensure regulatory compliance and customer service.

Skills

Communication

Interpersonal skills

Customer service

Computer skills

Education

Associate's Degree preferred

Medical Terminology Certificate preferred

CHAM/CHAA encouraged

Tools

Word

Excel

Job description

Overview

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it’s our way of life, and you’ll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout southeastern Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted ‘Best Place to Work’ for 7 years in a row!

We are searching for a talented Revenue Cycle Specialist Front-End

Hours: 24hrs

Shift: Night shift, 11:15pm - 7:15am with weekend and holiday rotation

Location: Charlton Memorial Hospital - Fall River, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Responsibilities

Under the general supervision of the Team Leader, the Front-End Revenue Cycle Specialist handles patient registration, Insurance verification, pre-registration, and point of service collections. They ensure accurate patient data, educate patients on financial responsibilities. Additional responsibilities include financial counseling referrals, Medicare compliance (IM and MOON forms), valuables management, and morgue coordination. The role also involves customer service, regulatory compliance and collaboration with clinical and revenue cycle teams. This position is required to provide on‑site coverage at public arrival desks and the Emergency Department.

Qualifications

• Equal to completion of four years of high school plus additional courses or training required; Associate's Degree preferred.
• Medical Terminology Certificate preferred.
• Demonstrated excellent communication & interpersonal skills.
• Strong computer skills including medical based programs.
• Proficiency with Word, Excel, and other software programs preferred.
• Over three years related health care experience including working with third party payers preferred.
• CHAM (Certified Healthcare Access Manage) or CHAA (Certified Healthcare Access Associate) encouraged.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.

Pay Range

USD $18.04 - USD $29.05 /Hr.

Rotation Schedule Requirement

Wknd/Holida Rotation