Patient Access Intake Rep (Revenue Cycle Spec Front-End)

Southcoast Health; Fall River (MA); On-site; USD 42,000 - 62,000; Part time

Benefits offered by this job

Competitive pay & benefits

Time off package

401(k) with company match

Tuition assistance

Leadership training

Job summary

Southcoast Health is seeking a Front-End Revenue Cycle Specialist to handle patient registration, insurance verification, pre-registration, and point-of-service collections at Charlton Memorial Hospital in Fall River, MA.

The role requires strong communication, attention to detail, and proficiency with medical software. The candidate will provide patient education on financial responsibilities and support Medicare compliance and regulatory duties while working day shifts with on-site coverage.

Qualifications

• Demonstrated excellent communication & interpersonal skills.
• Strong computer skills including medical-based programs.
• Proficiency with Word, Excel, and other software programs preferred.

Responsibilities

• Register patients and verify insurance, pre-register, and collect at point of service.
• Educate patients on financial responsibilities and coordinate financial counseling referrals.
• Assist with Medicare compliance forms (IM and MOON) and valuables management.
• Coordinate with clinical and revenue cycle teams; ensure regulatory compliance.
• Provide on-site coverage at public arrival desks and Emergency Department.

Skills

Communication skills

Interpersonal skills

Computer literacy

Education

High school diploma or equivalent

Associate degree preferred

Medical Terminology Certificate preferred

Tools

Word

Excel

Medical software

Job description

Community Focused. Care Driven.

Join Southcoast Health, where your future is as promising as the care we provide. Our commitment to each other, our patients, and our community is more than a mission - it's our way of life, and you'll be at the heart of it.

Southcoast Health is a not-for-profit, charitable, health system with multiple hospitals, clinics and facilities throughout Southeast Massachusetts and Rhode Island.

Nestled in local communities, Southcoast Health provides inclusive, ethical workplaces where our highly skilled caregivers offer world-class, comprehensive healthcare close to home.

Find out for yourself why Southcoast Health has been voted 'Best Place to Work' for 7 years in a row!

We are searching for a talented Revenue Cycle Specialist Front-End

*$800 new hire sign-on bonus for this position. (rehires termed more than 1 year also eligible)*

Hours: 32hrs

Shift: Day shift, 5:15am - 5:00pm (hours may vary between these times) with weekend and holiday rotation

Location: Charlton Memorial Hospital - Fall River, MA

A career at Southcoast Health offers you:

• A culture of well-being that embraces, respects, and celebrates the rich diversity of one another and the communities we serve

• Competitive pay and comprehensive benefits package

• Generous Earned Time Off Package**

• Employee Wellbeing Program

• 403B Retirement Plan with company match

• Tuition assistance / Federal Loan Forgiveness programs

• Professional growth opportunities and customized leadership training

**Available to regular status employees who are scheduled to work a minimum of 24 hours.

Southcoast Health is an Equal Opportunity Employer.

Under the general supervision of the Team Leader, the Front-End Revenue Cycle Specialist handles patient registration, Insurance verification, pre-registration, and point of service collections. They ensure accurate patient data, educate patients on financial responsibilities. Additional responsibilities include financial counseling referrals, Medicare compliance (IM and MOON forms), valuables management, and morgue coordination. The role also involves customer service, regulatory compliance and collaboration with clinical and revenue cycle teams. This position is required to provide on-site coverage at public arrival desks and the Emergency Department.

• Equal to completion of four years of high school plus additional courses or training required; Associate's Degree preferred.
• Medical Terminology Certificate preferred.
• Demonstrated excellent communication & interpersonal skills.
• Strong computer skills including medical based programs.
• Proficiency with Word, Excel, and other software programs preferred.
• Over three years related health care experience including working with third party payers preferred.
• CHAM (Certified Healthcare Access Manage) or CHAA (Certified Healthcare Access Associate) encouraged.
• Must be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired

Compensation: Pay rate will be determined based on level of experience.