Patient Access & Insurance Verification Specialist

White Rock Medical Center; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

White Rock Medical Center is seeking a compassionate Patient Access Representative to verify insurance coverage and prepare patients for admission. Under the Director of Patient Access, you will ensure pre-verification accuracy and adherence to hospital policies while guiding patients through the admitting process.

The role emphasizes effective communication with patients, urgent handling of complex cases, and collaboration with supervisors to resolve coverage issues in a high-stress healthcare

Qualifications

• Minimum of two years of face-to-face customer service experience is required.
• Experience providing customer service to patients and their families in a HealthCare/ER setting is preferred.
• High school diploma or equivalent required; some college is preferred.

Responsibilities

• Greet patients and families in lobbies and care areas; provide escorts as needed.
• Perform routine registration: verify demographics, signatures, and forms for completeness.
• Input pre-certification/authorization and insurance verification for all patients.
• Research, follow up, and resolve open authorizations in a timely manner.
• Calculate cash estimates for patients on upcoming visits and procedures.
• Maintain clear communication with patients and insurance companies.

Skills

Customer service

Communication

HIPAA knowledge

Education

High school diploma

Job description

White Rock Medical Center is seeking a compassionate Patient Access Representative to verify insurance coverage and prepare patients for admission. Under the Director of Patient Access, you will ensure pre-verification accuracy and adherence to hospital policies while guiding patients through the admitting process.

The role emphasizes effective communication with patients, urgent handling of complex cases, and collaboration with supervisors to resolve coverage issues in a high-stress healthcare