Patient Access & Insurance Verification Specialist

rrhs; Arkansas; On-site; USD 25,000 - 28,000; Full time

Job summary

Rochester Regional Health is seeking an Access Associate to interview patients and/or their representatives, collect registration data such as demographics and financial information, and verify insurance eligibility and precertifications. The role also handles co-payments and communicates financial assistance needs.

Responsibilities include greeting patients, scheduling, data entry via Care Connect, and adhering to department policies.

Qualifications

• Associate degree preferred; one year of customer service experience
• Intermediate computer skills
• Excellent customer service and communication skills

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting of patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process.
• Verification of insurance eligibility/coverage and obtaining precertifications/authorizations.
• Collecting/processing co-payments, deductibles and/or other payments; provide cost estimates.
• Accurately sets up new patient records via Care Connect.
• May be asked to interpret on occasion.
• Performs other duties as assigned.

Skills

Customer service

Communication

Education

Associate degree

Tools

Intermediate computer skills

Job description

Rochester Regional Health is seeking an Access Associate to interview patients and/or their representatives, collect registration data such as demographics and financial information, and verify insurance eligibility and precertifications. The role also handles co-payments and communicates financial assistance needs.

Responsibilities include greeting patients, scheduling, data entry via Care Connect, and adhering to department policies.