Patient Access & Insurance Coordinator - Outpatient Rehab

Whittier Health Network; Bradford (MA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

401k

Paid time off

Medical

Dental

Vision

Life Insurance

Disability Insurance

Flexible Spending Accounts

Health Savings Account

Hospital insurance

Critical Illness Coverage

Accident Insurance

Job summary

Whittier Rehabilitation Hospital – Bradford is seeking an Outpatient Admission Coordinator. You are the first contact for patients entering outpatient rehabilitation and will verify insurance, obtain authorizations, schedule visits, and set up electronic medical records to ensure timely access to care.

Responsibilities include collecting co-pays, tracking payments, notifying therapists of arrivals, supporting payer follow-ups, and providing vital secretarial support to keep daily operations and

Qualifications

• High school diploma or equivalent is required.
• Familiarity with insurance payer portals and the insurance authorization process.
• Strong insurance knowledge, including verification, visit limits, and continued-coverage requests.
• Excellent communication, customer-service, multi-tasking, and organizational skills.
• Advanced typing and computer skills; proficiency with scheduling and electronic health-record systems.
• Knowledge of growth and development across the life span and the impact of disability on patients and families (adolescent through geriatric populations).

Responsibilities

• Verify insurance eligibility and benefits for outpatient services.
• Obtain, track, and renew prior authorizations and continued-stay requests; communicate remaining visits and expiration dates to clinicians.
• Schedule patients for therapy treatments, physician appointments, and clinic visits; maintain an accurate weekly outpatient schedule.
• Create and maintain complete electronic medical records for new patients in the EHR, ensuring required demographic, insurance, referral, and clinical documentation is accurately entered and available prior to the first visit.
• Collect co-payments, deductibles, and other patient-responsibility fees at check-in; process bill payments and provide receipts.
• Notify therapists and physicians of patient arrival.
• Assist therapists with requests for additional coverage and follow up with payers as needed.
• Support daily operations of Outpatient Rehabilitation to ensure efficient patient flow and clear communication among staff.
• Provide secretarial support as needed, including word processing, filing, copying, faxing, answering phones, interoffice deliveries, and mailing of medical documentation.
• Schedule meetings for Outpatient Rehabilitation staff.

Skills

Insurance payer portals

Insurance verification

Communication skills

Multitasking

Typing

Electronic health records

Life-span development knowledge

Education

High school diploma or equivalent

Job description

Whittier Rehabilitation Hospital – Bradford is seeking an Outpatient Admission Coordinator. You are the first contact for patients entering outpatient rehabilitation and will verify insurance, obtain authorizations, schedule visits, and set up electronic medical records to ensure timely access to care.

Responsibilities include collecting co-pays, tracking payments, notifying therapists of arrivals, supporting payer follow-ups, and providing vital secretarial support to keep daily operations and