Outpatient Front Desk Coordinator

Whittier Health; Westborough (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k)

Continuing education credits

Dental insurance

Disability insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Tuition reimbursement

Vision insurance

Job summary

Whittier Rehabilitation Hospital in Westborough, MA, seeks a Front Desk Coordinator for its Outpatient Department. This full-time, in-person role greets patients, handles inquiries, verifies information and coordinates outpatient schedules for PT, OT, and SLP services.

The ideal candidate is friendly, dependable, and able to work well in a team while maintaining accurate records and a welcoming environment.

Qualifications

• Customer service experience is required.
• Knowledge of office equipment.
• Strong communication and organizational skills.

Responsibilities

• Be the primary point of contact for PT/OT/SLP outpatients and coordinate their schedules.
• Greet visitors and callers with a pleasant, assertive and professional demeanor.
• Maintain accurate patient records and support administrative tasks.
• Support a smooth, efficient clinic workflow with attention to detail and time management.

Skills

Customer service

Tools

Office equipment

Job description

Whittier Rehabilitation HospitalOutpatient Front Desk Coordinator- Whittier Rehab Outpatient Department

150 Flanders Road
Westborough, MA 01581

Front Desk Coordinator–Full Time

Weekdays only

This vital role ensures a seamless experience for new patients by handling inquiries, verifying information, coordinating schedules and maintaining accurate patient records. Greets all patients with a warm welcome and excels in a team environment. We are seeking a social, kind and dependable candidate to join our outpatient therapy services!

PRIMARY RESPONSIBILITIES INCLUDE:

• Primary point of contact for all PT, OT and SLP outpatients to ensure a smooth transition into our services.
• Pleasant, assertive approach to visitors, employees and phone guests, utilizing good judgement in each encounter
• Maintaining an efficient and productive working environment
• Administrative support requiring independent decision-making
• Strong attention to detail, excellent organizational skills and time management

PREREQUISITES:

• Customer Service experience
• Knowledge of office related equipment

Benefits:

• 401(k)
• Continuing education credits
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Work Location: In person