Outpatient Admissions Specialist — Flexible M-F Hours

Whittier Health; Massachusetts; Hybrid; USD 42,000 - 44,000; Full time

Benefits offered by this job

401k

Paid Sick, Vacation, Holiday

Medical, Dental, Vision

Life Insurance

Disability Insurance

Hospital, Accident and Critical Illn.

Flexible Spending Accounts

Health Savings Account

Job summary

Whittier Rehabilitation Hospital – Bradford is seeking an Outpatient Admission Coordinator to be the first contact for patients entering outpatient rehabilitation services. You will verify insurance, manage authorizations, schedule visits, and set up electronic medical records to ensure smooth initiation of care.

This role includes collecting payments, notifying clinicians of arrivals, and supporting daily operations in a fast-paced rehab setting.

Qualifications

• High school diploma or equivalent.
• Familiarity with insurance payer portals and the insurance authorization process.
• Strong insurance knowledge including verification, visit limits, and continued-coverage requests.
• Excellent communication, customer-service, multi-tasking, and organizational skills.
• Advanced typing and computer skills; proficiency with scheduling and electronic health-record systems.
• Knowledge of growth and development across the life span and the impact of disability on patients and families.

Responsibilities

• Verify insurance eligibility and benefits for all outpatient services.
• Obtain, track, and renew prior authorizations and continued-stay requests; communicate remaining visits and expiration dates to clinicians.
• Schedule patients for therapy treatments, physician appointments, and clinic visits; maintain an accurate weekly outpatient schedule.
• Create and maintain complete electronic medical records for new patients in the EHR, ensuring required demographic, insurance, referral, and clinical documentation is accurately entered and available prior to the first visit.
• Collect co-payments, deductibles, and other patient-responsibility fees at check-in; process bill payments and provide receipts.
• Notify therapists and physicians of patient arrival.
• Assist therapists with requests for additional coverage and follow up with payers as needed.
• Support daily operations of Outpatient Rehabilitation to ensure efficient patient flow and clear communication among staff.
• Provide secretarial support as needed, including word processing, filing, copying, faxing, answering phones, interoffice deliveries, and mailing of medical documentation.
• Schedule meetings for Outpatient Rehabilitation staff.

Skills

Customer service

Communication skills

Multi-tasking

Organizational skills

Scheduling

Education

High school diploma or equivalent

Tools

Scheduling software

Electronic Health Records (EHR)

Job description

Whittier Rehabilitation Hospital – Bradford
Outpatient Admission Coordinator

Compensation: Starting at $20.00 per hour
Schedule: Monday–Friday, 7:30 a.m.–4:00 p.m. or 8:30 a.m.–5:00 p.m. No weekends.

Position Summary

The Outpatient Admission Coordinator is the first point of contact for patients entering outpatient rehabilitation services. This role manages insurance verification and authorizations, patient scheduling, electronic medical-record setup, co-payment and fee collection, bill payment, and day-to-day coordination so that therapy, physician, and clinic visits run smoothly and patients can begin care without delay.

Essential Duties and Responsibilities

• Verify insurance eligibility and benefits for all outpatient services.
• Obtain, track, and renew prior authorizations and continued-stay requests; communicate remaining visits and expiration dates to clinicians.
• Schedule patients for therapy treatments, physician appointments, and clinic visits; maintain an accurate weekly outpatient schedule.
• Create and maintain complete electronic medical records for new patients in the EHR, ensuring required demographic, insurance, referral, and clinical documentation is accurately entered and available prior to the first visit.
• Collect co-payments, deductibles, and other patient-responsibility fees at check-in; process bill payments and provide receipts.
• Notify therapists and physicians of patient arrival.
• Assist therapists with requests for additional coverage and follow up with payers as needed.
• Support daily operations of Outpatient Rehabilitation to ensure efficient patient flow and clear communication among staff.
• Provide secretarial support as needed, including word processing, filing, copying, faxing, answering phones, interoffice deliveries, and mailing of medical documentation.
• Schedule meetings for Outpatient Rehabilitation staff.

Required Qualifications

• High school diploma or equivalent.
• Demonstrated familiarity with insurance payer portals and the insurance authorization process.
• Strong insurance knowledge, including verification, visit limits, and continued-coverage requests.
• Excellent communication, customer-service, multi-tasking, and organizational skills.
• Advanced typing and computer skills; proficiency with scheduling and electronic health-record systems.
• Knowledge of growth and development across the life span and the impact of disability on patients and families (adolescent through geriatric populations).

Performance Standards

Team members are expected to adhere to hospital policies and safety regulations; treat patients, families, visitors, and colleagues with respect, courtesy, and compassion; demonstrate reliability, punctuality, and teamwork; communicate professionally; maintain a clean, organized work area; wear attire appropriate to the role; and present a positive image of Whittier Rehabilitation Hospital in the community.

Benefits Offered:

• 401k
• Paid Sick, Vacation, Holiday
• Medical, Dental, Vision
• Life Insurance
• Disability Insurance
• Hospital, Accident and Critical Illness Policies
• Flexible Spending Accounts
• Health Savings Account