Patient Access I Per Diem

Wentworth-Douglass Physicians Organization (WDP); Somersworth (NH); On-site; USD 24,000 - 35,000; Part time

Job summary

Wentworth-Douglass Hospital is seeking a per diem Administrative Specialist for the Rehab Services department. This role focuses on patient-centered customer service, scheduling, registration, and insurance authorizations across multiple rehab sites.

Flexibility to cover various schedules and travel between sites is preferred. Candidates should have at least 6 months in customer service or clerical work, a high school diploma, and strong communication skills.

Qualifications

• Minimum 6 months experience in customer service or clerical work.
• High School Diploma or equivalent; 1 year in customer service recommended.
• Ability to multi-task in a fast-paced environment and remain calm and professional.
• Proficiency with computer and online applications; strong communication skills.
• Knowledge of medical terminology and insurance authorization processes.

Responsibilities

• Manage patient and therapist scheduling; coordinate registrations and appointments.
• Answer phone calls; obtain insurance authorizations and referrals as needed.
• Support department operations to ensure positive patient experiences.
• Collaborate with team members to maintain accurate records and timely communications.

Skills

Customer service

Clerical

Healthcare

multitasking

Communication

Insurance knowledge

Medical terminology

Education

High School Diploma

Tools

Healthcare software

Job description

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Rehab Services Department has a PER DIEM opportunity for a patient centered/customer service focused administrative specialist to join our team at our Wentworth Douglass Hospital.

The ideal candidate will have flexibility with their schedule to cover many different schedules, the ability to travel to multiple rehab sites, strong administrative skills preferably in a healthcare environment and be an effective communicator.

The Patient Access staff are responsible for completing administrative, reception and secretarial tasks for the department. These include managing patient and therapist's schedules, answering the telephone, scheduling appointments, completing accurate registration, obtaining insurance authorizations and referrals, as well as various additional tasks related to patient care and the overall operations of the department.

The individual will work closely with other team members to ensure positive patient experiences.

Experience Minimum Required

• Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education.

Experience Preferred/Desired

• Previous experience in a healthcare setting.
• Preferably in a hospital setting

Education Minimum Required

• High School Diploma or equivalent experience minimum of 1 year working in a customer service setting

Special Skills Minimum Required

• The ability to multi-task in a fast-paced environment.
• Present in a calm, professional manner.
• Requires the knowledge and ability to utilize various computer and on-line applications.
• Offer exemplary internal and external customer relations.
• Strong relationship building skills.
• The knowledge of medical terminology and insurance authorization.
• Good communication skills, both written and verbal.
• Have a general understanding of the impact Patient Access has on Revenue Cycle.

Additional Job Details (if applicable)

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Remote Type

Onsite

Work Location

7 Marsh Brook Drive

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.