Patient Access I Per Diem

Wentworth-Douglass Hospital; Somersworth (NH); On-site; USD 24,000 - 35,000; Part time

Job summary

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, seeks a per diem Patient Access Administrative Specialist to join the Rehab Services team. The role supports scheduling, registration and insurance authorizations while ensuring a positive patient experience.

The ideal candidate will have at least 6 months of customer service or clerical experience, strong communication skills, and the ability to multi-task in a fast-paced healthcare setting.

Qualifications

• Experience minimum 6 months in customer service or clerical work.
• Healthcare setting experience preferred, hospital setting desired.
• High school diploma or equivalent with at least 1 year in customer service.

Responsibilities

• Manage patient and therapist schedules and appointments.
• Answer telephone and perform registration tasks.
• Obtain insurance authorizations and referrals as needed.
• Support departmental operations and patient experiences.

Skills

Customer service

Clerical

Education

High School Diploma

Job description

Site: Wentworth-Douglass Hospital

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Rehab Services Department has a PER DIEM opportunity for a patient centered/customer service focused administrative specialist to join our team at our Wentworth Douglass Hospital.

The ideal candidate will have flexibility with their schedule to cover many different schedules, the ability to travel to multiple rehab sites, strong administrative skills preferably in a healthcare environment and be an effective communicator.

The Patient Access staff are responsible for completing administrative, reception and secretarial tasks for the department. These include managing patient and therapist’s schedules, answering the telephone, scheduling appointments, completing accurate registration, obtaining insurance authorizations and referrals, as well as various additional tasks related to patient care and the overall operations of the department.

The individual will work closely with other team members to ensure positive patient experiences.

Qualifications

Experience Minimum Required

• Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education.

Experience Preferred/Desired

• Previous experience in a healthcare setting.
• Preferably in a hospital setting

Education Minimum Required

• High School Diploma or equivalent experience minimum of 1 year working in a customer service setting

Special Skills Minimum Required

• The ability to multi-task in a fast-paced environment.
• Present in a calm, professional manner.
• Requires the knowledge and ability to utilize various computer and online applications.
• Offer exemplary internal and external customer relations.
• Strong relationship building skills.
• The knowledge of medical terminology and insurance authorization.
• Good communication skills, both written and verbal.
• Have a general understanding of the impact Patient Access has on Revenue Cycle.

Additional Job Details (if Applicable)

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Remote Type

Onsite

Work Location

7 Marsh Brook Drive

Scheduled Weekly Hours

0

Employee Type

Per Diem

Work Shift

Day (United States of America)

Pay Range

$17.71 - $25.28/Hourly

Grade

2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. Our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement

1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.