Patient Access I Per Diem

Mass General Brigham; Somersworth (NH); On-site; USD 24,000 - 35,000; Part time

Job summary

Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is seeking a patient-centered Administrative Specialist for Rehab Services. The role requires flexibility to cover various schedules, the ability to travel to multiple rehab sites, and strong clerical skills in a healthcare setting.

You will manage patient and therapist scheduling, registrations, authorizations, and communications to support efficient department operations and positive patient experiences.

Qualifications

• 6 months minimum experience in customer service or clerical work
• Previous experience in a healthcare setting, preferably hospital
• Ability to multi-task in a fast-paced environment
• Strong communication, written and verbal
• Knowledge of medical terminology and insurance authorization
• Understanding of impact of Patient Access on Revenue Cycle
• High school diploma or equivalent
• Ability to travel to multiple rehab sites

Responsibilities

• Manage patient and therapist schedules.
• Answer telephone and schedule appointments.
• Complete accurate registration and obtain insurance authorizations.
• Collaborate with team to ensure positive patient experiences.
• Serve as receptionist and support secretarial tasks.
• Travel to multiple rehab sites as needed.

Skills

Customer service

Clerical duties

Multi-tasking

Communication skills

Medical terminology

Insurance authorization

Attention to detail

Education

High School Diploma

Job description

Site: Wentworth-Douglass Hospital Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary The Rehab Services Department has a PER DIEM opportunity for a patient centered/customer service focused administrative specialist to join our team at our Wentworth Douglass Hospital. The ideal candidate will have flexibility with their schedule to cover many different schedules, the ability to travel to multiple rehab sites, strong administrative skills preferably in a healthcare environment and be an effective communicator. The Patient Access staff are responsible for completing administrative, reception and secretarial tasks for the department. These include managing patient and therapist’s schedules, answering the telephone, scheduling appointments, completing accurate registration, obtaining insurance authorizations and referrals, as well as various additional tasks related to patient care and the overall operations of the department. The individual will work closely with other team members to ensure positive patient experiences.

Qualifications

• Minimum of 6 months experience working in a customer service setting, and/or clerical experience, or equivalent education.
• Previous experience in a healthcare setting.
• Preferably in a hospital setting
• High School Diploma or equivalent experience minimum of 1 year working in a customer service setting
• The ability to multi-task in a fast-paced environment.
• Present in a calm, professional manner.
• Requires the knowledge and ability to utilize various computer and on-line applications.
• Offer exemplary internal and external customer relations.
• Strong relationship building skills.
• The knowledge of medical terminology and insurance authorization.
• Good communication skills, both written and verbal.
• Have a general understanding of the impact Patient Access has on Revenue Cycle.

Additional Job Details (if applicable) Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.

Remote Type Onsite Work Location 7 Marsh Brook Drive Scheduled Weekly Hours 0 Employee Type Per Diem Work Shift Day (United States of America) Pay Range $17.71 - $25.28/Hourly Grade 2

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement: 1810 Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline. Combat disease. Hold a hand. Help people. Impact the world. Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system—we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.