Contact Representative

adventhealth; Wesley Chapel (FL); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental leave

401(k) retirement plan

Career development

Well-being resources

Job summary

AdventHealth in Tampa, FL seeks a patient scheduling specialist to build relationships with patients, consumers, and co-workers via telephone or Microsoft Teams. You will meet performance metrics, schedule appointments, and verify insurance data to ensure accurate billing while maintaining compliance with patient records and regulations.

The role requires strong communication, organizational skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Proficient with Email, PowerPoint, Excel, Word and related software.
• Strong communication with management, staff, vendors and patients.
• Highly organized with attention to detail and multitasking ability.
• Knowledge of handling sensitive and confidential data.
• Ability to work both independently and in a team.
• Professional interactions with patients and customers expected.
• Excellent verbal and written communication skills.
• Knowledge of EHR preferred.
• Any combination of education, training or experience relevant to duties.
• Familiarity with TJC requirements and state/federal regulations.
• Call center/telephonic experience for inbound and outbound calls.

Responsibilities

• Builds relationships with patients, consumers and co-workers via telephone or Teams.
• Meets daily, weekly, and monthly performance metrics.
• Trains effectively in scheduling processes and appointments.
• Schedules patients for visits and procedures accurately.
• Transfers calls to appropriate departments when needed.
• Registers new patients with demographic and insurance data.
• Works with online scheduling and electronic health records.
• Ensures compliance with patient records laws and guidelines.
• Verifies patient data and insurance for accurate billing.
• Handles patient concerns or refers to administration.
• Fills cancellation slots to keep practitioners' schedules booked.

Skills

Computer proficiency

Interpersonal skills

Organizational skills

Data confidentiality

Independent & teamwork

Professional interactions

Verbal & written communication

EHR knowledge

Call center telephonic experience

Education

High School Grad or Equiv

Tools

EHR systems

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 13601 Bruce B Downs Blvd

City: Tampa

State: Florida

Postal Code: 33613

Job Description:

Builds relationships with patients, consumers, and co-workers via telephone or Microsoft Teams. Meets daily, weekly, and monthly qualitative and quantitative performance metrics. Trains effectively in multiple and complex scheduling processes. Accurately schedules patients for medical office visit appointments and hospital procedures. Transfers callers to appropriate departments or locations when necessary. Registers new patients by inputting demographic and insurance information. Works with online scheduling systems and electronic health records. Follows federal, state laws, and company guidelines to ensure compliance with patient records. Verifies patient data and insurance to ensure it is updated for accurate billing. Handles patient concerns or refers them to administration appropriately. Fills patient cancellation slots efficiently to keep schedules booked for practitioners. Other duties as assigned.

Knowledge, Skills, and Abilities

• Proficient with computer programs: Email, PowerPoint, Excel, Word. [Required]
• Demonstrates interpersonal skills by effectively communicating with all levels of management, staff, and outside vendors and patients. [Required]
• Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multitask. [Required]
• Ability to deal with data that is of a sensitive and confidential nature. [Required]
• Ability to work independently and in a team environment. [Required]
• Displays professional interactions with all levels of internal and external patients'/customers as demonstrated by work history and interview process. [Required]
• Excellent verbal and written communication skills. [Required]
• Knowledge of EHR. [Preferred]
• Any combination of education, training, or experience that provides the knowledge, skills, and abilities required to successfully accomplish the assigned duties and responsibilities of the position. [Preferred]
• Must have knowledge of TJC requirements and local, state, and federal regulations. [Required]
• Call Center/Practice Telephonic Experience for In and Outbound calls. [Required]

Education

• High School Grad or Equiv [Required]

Field of Study

• N/A

Work Experience

• 1+ experience as a lead role in a medical setting or other health care related role. [Preferred]
• 1+ experience as a ma-c or licensed nurse. [Preferred]
• Experience in various clinical areas inpatient or outpatient practices [Preferred]

Additional Information

• N/A

Licenses and Certifications

• N/A

Physical Requirements

Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $16.02 - $25.63

Background Screening Requirement (Florida Law)

Certain positions are subject Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.