Patient Access & Front Desk Specialist

Blue-Ridge-Health; Waynesville (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Life Insurance

Disability Coverage

403(b) retirement with company match

Paid holidays

PTO and Personal Day accrual

Tuition Reimbursement

Job summary

Blue Ridge Health is seeking an Engagement Specialist (Front Desk) to join our Behavioral Health Team in Waynesville, NC. This full-time clerical role handles client check-in/out, data updates in the EHR, and basic paperwork with confidentiality.

Candidates should have strong communication skills and be comfortable in a diverse, interdisciplinary healthcare environment. Responsibilities include answering phones, updating demographics and insurance, collecting payments and co-pays, and ensuring

Qualifications

• High school diploma or equivalent.
• 1 year experience in a medical office preferred.
• Basic medical terminology preferred.
• Electronic Health Records (EHR) and Practice Management Systems experience preferred.
• Adhere to HIPAA regulations and patient confidentiality.
• Bi-Lingual preferred but not required.
• Ability to travel to nearby sites as needed.

Responsibilities

• This position completes client check-in and check-out processes with accuracy and confidentiality.
• Update all client data and assist clients with required paperwork.
• Answer phones, respond to inquiries, and relay information to providers.
• Prepare clients for clinic visits by updating demographic and insurance information in the EHR.
• Ensure client documentation is completed/verified and updated during visits.
• Collect and post payments and insurance co-pays.
• Comply with agency processes and procedures.

Job description

Blue Ridge Health is seeking an Engagement Specialist (Front Desk) to join our Behavioral Health Team in Waynesville, NC. This full-time clerical role handles client check-in/out, data updates in the EHR, and basic paperwork with confidentiality.

Candidates should have strong communication skills and be comfortable in a diverse, interdisciplinary healthcare environment. Responsibilities include answering phones, updating demographics and insurance, collecting payments and co-pays, and ensuring