Engagement Specialist (Front Desk)

Blue Ridge Community Health Services, Inc.; Waynesville (NC); Sur place; USD 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Medical, Dental & Vision

Life insurance

Disability coverage

403(b) retirement with company match

Paid holidays

PTO and Personal Day accrual

Résumé du poste

Blue Ridge Health seeks an Engagement Specialist (Front Desk) to support the Behavioral Health Team in Waynesville, NC. The role involves patient check-in/out, data updating in the EHR, and coordinating with providers to ensure accurate records and smooth visits.

You will handle inquiries, collect payments, and maintain confidentiality while working in a diverse, interdisciplinary healthcare environment. This is a full-time clerical position focused on compassionate, accurate service.

Qualifications

• High school diploma or equivalent.
• Strong communication with staff, patients, providers and stakeholders.
• One year of medical office experience preferred.
• Basic medical terminology preferred.
• EHR and practice management experience preferred.
• HIPAA compliance and patient confidentiality.
• Bi-lingual preferred, not required.
• Ability to travel to nearby sites as needed.

Responsabilités

• Checks clients in and out, updates demographics and insurance in the EHR.
• Answers phones, responds to inquiries and relays information to providers.
• Ensures documentation is completed and verified during visits.
• Collects and posts payments and insurance co-pays.
• Adheres to agency processes and procedures.

Connaissances

Phone answering

Customer service

Medical office experience

HIPAA compliance

Bilingual (preferred)

Electronic Health Records (EHR)

Practice Management Systems experience

Data accuracy

Interdisciplinary teamwork

Formation

High school diploma or equivalent

Outils

EHR software

Practice Management Systems

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Engagement Specialist (Front Desk)

Full Time Clerical Waynesville, NC, US

2 days ago Requisition ID: 1849

Blue Ridge Health is currently seeking an Engagement Specialist to join our Behavioral Health Team in Waynesville, NC!

What We Offer You:

• A competitive benefits plan, including Medical, Dental and Vision
• Company sponsored life insurance and short and long-term disability coverage
• 403(b) retirement account with company matching
• 9 paid holidays per year
• PTO and Personal Day accrual, starting day 1 - (We value a work-life balance!)
• Needs Accommodations Programs
• Mental Health Resources
• Tuition Reimbursement Program

What You'll Do:

This position effectively completes client check-in and check-out processes, manages client documents, updates all client data and assists clients with required paperwork with accuracy and confidentiality. We are looking for a team player that can help build a positive environment with a desire to work in an interdisciplinary healthcare team and with a culturally diverse patient population. Responsibilities include:

• Answering phones, responding to inquiries, and relaying information to providers.
• Prepares clients for clinic visit by updating all pertinent demographic and insurance information in the client's Electronic Health Record (EHR).
• Ensures all client documentation is accurately completed and/or verified and updated during client visit.
• Complies with all agency processes and procedures.
• Collects and posts payments and appropriate insurance co-pays from clients.

What We're Looking For:

• High school diploma or equivalent.
• Stellar communication skills that allow you to easily and effectively communicate with staff, patients, providers, peers, supervisors and community stakeholders.
• One year experience working in a medical office environment preferred.
• Basic medical terminology preferred.
• Electronic Health Records and Practice Management Systems experience preferred.
• Adhere to HIPAA regulations and patient confidentiality.
• Bi-Lingual (preferred, but not required).
• Ability to travel to nearby sites as needed.

About Blue Ridge Health:

At Blue Ridge Health our mission is to improve Health, inspire Hope, and advance Healing through access to Compassionate, Affordable, and Quality Care. We are seeking individuals with a passion for creating an exceptional patient and client care experience to join our team! We are a nonprofit system of Federally Qualified Health Centers (FQHCs) that works closely with communities to meet the ever-changing medical and behavioral healthcare needs of individuals throughout WNC.

Blue Ridge Health Services promotes a supportive and inclusive culture, sensitive to the diversity of the individuals we serve and our workforce. Challenging unconscious bias, inviting a culture of individual expression, and ongoing sensitivity to organizational practices are fundamental of staff expectations. This focus contributes to the importance of Blue Ridge Health’s investment to advance as a culturally competent organization.

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.