Behavioral Health Client Services Specialist

Whitman--walker-Health-1; Washington (District of Columbia); On-site; USD 40,000 - 49,000; Full time

Job summary

Whitman-Walker is seeking a Client Services Representative for Behavioral Health to support patient access, scheduling, billing, and documentation across care areas in Washington, DC. This role emphasizes compassionate service, accurate data handling, and HIPAA compliance.

The position is full-time, 40 hours weekly, union, non-management, in Washington, DC. The candidate will help patients access care and navigate insurance while maintaining data integrity and excellent customer service.

Qualifications

• Associate degree or 2 years equivalent experience required.
• 1-3 years healthcare or call center experience preferred.
• Fluency in medical terminology preferred.

Responsibilities

• Schedule and reschedule appointments and provide reminders.
• Verify and update patient demographics and insurance.
• Collect co-pays and explain payment options.
• Maintain HIPAA-compliant records and communicate with patients.
• Assist with referrals, portals, and documentation as needed.

Skills

Customer service

Time management

Communication skills

HIPAA knowledge

Medical terminology

eCW experience

Microsoft Office

Education

Associate degree or 2 years related experience

Tools

eCW

Microsoft Office

Job description

Whitman-Walker is seeking a Client Services Representative for Behavioral Health to support patient access, scheduling, billing, and documentation across care areas in Washington, DC. This role emphasizes compassionate service, accurate data handling, and HIPAA compliance.

The position is full-time, 40 hours weekly, union, non-management, in Washington, DC. The candidate will help patients access care and navigate insurance while maintaining data integrity and excellent customer service.