Patient Access Acute Representative Bilingual Float

Intermountain Healthcare; Denver (CO); On-site; USD 27,000 - 39,000; Full time

Job summary

Intermountain Health is seeking a Patient Access Representative I - Float to support Saint Joseph Hospital Rheumatology locations in Denver and Northglenn. The role is 100% patient facing, with travel between site locations as staffing dictates.

You will verify insurance, register patients, collect payments, and explain financial options in a fast-paced setting. Excellent interpersonal and computer skills are required, along with a high school diploma.

Qualifications

• High school diploma or equivalent required.
• Experience in healthcare customer service preferred.
• Proficiency with Microsoft Office and basic computer skills required.

Responsibilities

• Greet and assist patients and visitors in a courteous, professional manner.
• Verify demographic, financial, and insurance information; register and schedule appointments.
• Collect co-pays and balances; provide information on financial assistance and charity care.

Skills

Interpersonal Skills

Customer Service

Insurance Verification

Computer Literacy

Payment Processing

Medical Billing

Problem Solving

Education

High School diploma or equivalent

Tools

Epic

Microsoft Office

Internet

Email

Job description

Job Description:A Patient Access Representative I - Float is responsible for traveling to regional locations as staffing dictates and providing excellent customer service and facilitating the registration and scheduling process for patients and visitors at Intermountain Health. The caregiver ensures that accurate and complete information is collected and entered into the system, verifies insurance and eligibility, collects co-pays and balances, and follows up on pending issues. The caregiver also adheres to Intermountain Health's policies and procedures, as well as federal and state regulations regarding patient privacy and confidentiality.This position is located at:Saint Joseph Hospital Rheumatology - Denver1830 Franklin Street, Suite 300Denver, CO 80218Saint Joseph Hospital Rheumatology - Northglenn11900 Grant St, Suite 220Northglenn, CO 80233100% Onsite 5 days per week. 8 Hour ShiftsBusiness Casual Attire is mandatory, no scrubs, they must look professionalRole is 100% patient facingCaregivers will float to both locationsBilingual requiredEssential FunctionsGreet and assist patients and visitors in a courteous and professional manner.Obtain and verify patient demographic, financial, and insurance information.Register and schedule patients for appointments, tests, and procedures.Collect and process co-pays, deductibles, and balances due at the time of service and complete end-of-day balance process.Provide patients with information on financial assistance, payment plans, and charity care.Explain and obtain signatures on consent forms, policies, and disclosures.Responsible for ensuring the adherence to Federal and state regulations, including the Emergency Medical Treatment and Labor Act (EMTALA).Requires a strong understanding of regulatory requirements, insurance protocols, and hospital policies to safeguard patient rights and ensure compliance.Provide patients with directions, maps, and parking information.Coordinate with clinical and administrative staff to ensure smooth patient flow and quality care.Document and update patient records in the electronic health system.Follow up on pending issues, such as prior authorizations, referrals, and pre-certifications.SkillsInterpersonal SkillsCustomer ServiceInsurance VerificationComputer LiteracyPayment ProcessingMedical BillingProblem SolvingQualificationsHigh School diploma or equivalent is preferred.Demonstrated proficiency in computer skills including Microsoft Office, internet and email required.Experience with Epic preferred.Customer service experience, preferably in a healthcare setting, is required.Demonstrated ability to work in a fast-paced environment.Physical RequirementsOngoing need for caregivers to see and read information, labels, documents, monitors, identify equipment and supplies, and be able to assess customer needs.Frequent interactions with providers, colleagues, customers, patients/clients and visitors that require caregivers to verbally communicate as well as hear and understand spoken information, needs, and issues quickly and accurately.Manual dexterity of hands and fingers to manipulate complex and delicate supplies and equipment with precision and accuracy. This includes frequent computer use for typing, accessing needed information, etc.For roles requiring driving: Expected to drive a vehicle which requires sitting, seeing and reading signs, traffic signals, and other vehicles.Location:Saint Joseph Hospital Rheumatology - DenverWork City:DenverWork State:ColoradoScheduled Weekly Hours:40The hourly range for this position is listed below. Actual hourly rate dependent upon experience.$19.41 - $28.14We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.By applying for a position with Intermountain, I acknowledge that I will comply with all applicable Intermountain policies and expectations. If applying for a remote or hybrid role, this includes remote work expectations related to confidentiality, information security, work schedules, conflicts of interest, and use of company equipment. I further acknowledge that outside employment or activities may not interfere with job responsibilities or create a conflict of interest with Intermountain. Actual or reasonably perceived conflicts may be grounds for disqualification from consideration or, if hired, corrective action up to and including termination of employment.Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.All positions subject to close without notice.