Patient Access & Financial Services Specialist

Banner Health; Phoenix (AZ); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Banner Health is seeking a Front Office Patient Financial Services Representative to coordinate patient flow, register patients, verify insurance, and provide financial guidance to maximize reimbursement. You’ll post payments, schedule visits, and communicate clearly with patients and care teams in a fast-paced setting.

The role requires strong interpersonal and communication skills, with a focus on customer service and accurate data entry in a busy orthopedic/sports medicine environment.

Qualifications

• High school diploma or GED required; experience in patient financial services or insurance is a plus.
• Strong interpersonal, oral, and written communication skills are essential.
• Familiarity with office software, word processing, spreadsheets, and databases preferred.

Responsibilities

• Register/check-in patients and collect required information and signatures.
• Verify insurance benefits, pre-certifications, referrals, and authorizations.
• Collect patient liability and explain financial policies and payment options to patients.

Skills

Interpersonal skills

Customer service

Communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Banner Health is seeking a Front Office Patient Financial Services Representative to coordinate patient flow, register patients, verify insurance, and provide financial guidance to maximize reimbursement. You’ll post payments, schedule visits, and communicate clearly with patients and care teams in a fast-paced setting.

The role requires strong interpersonal and communication skills, with a focus on customer service and accurate data entry in a busy orthopedic/sports medicine environment.