Patient Access & Financial Counseling Specialist

Inova Health; Springfield (VA); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement match 5%

Education assistance: up to $5,250/yr

Student loan assistance: up to $10,000

Mental health support: 25 sessions per

Paid time off

Paid parental leave

Job summary

Inova Franconia-Springfield Healthplex is hiring a Patient Access Associate for full-time, four 10-hour shifts per week (12:00pm-10:30pm) on Sunday, Monday, Thursday, and Friday.

The role includes admitting/scheduling patients, insurance verifications, and providing financial counseling while upholding Inova Health System's Service Excellence standards. Inova Health offers strong benefits and growth opportunities in a leading national healthcare system.

Qualifications

• Minimum QUALIFICATIONS: High School Diploma or GED.
• Preferred QUALIFICATIONS: 1 year customer service experience or 1 year in healthcare setting.

Responsibilities

• Register patients, verify identity and insurance, collect basic information and demographics.
• Operate EMR and eligibility tools; scan documents and answer phones.
• Notify case managers and document referrals.
• Provide financial counseling, estimates and collect payments.
• Verify eligibility and coverage; respond to routine inquiries and escalation as needed.
• Assist with check-in at patient kiosks and scheduling of routine appointments.
• Coordinate transport and HIM coordination; flag duplicate records and assist with utilization review.

Skills

Customer service

Healthcare

Communication

EMR

Education

High School Diploma or GED

Tools

EMR system

Eligibility tools

Job description

Inova Franconia-Springfield Healthplex is hiring a Patient Access Associate for full-time, four 10-hour shifts per week (12:00pm-10:30pm) on Sunday, Monday, Thursday, and Friday.

The role includes admitting/scheduling patients, insurance verifications, and providing financial counseling while upholding Inova Health System's Service Excellence standards. Inova Health offers strong benefits and growth opportunities in a leading national healthcare system.